“Items were as expected and were dispatched promptly but 1 arrived crushed due to poor packaging as was just thrown in a soft Jiffy bag which is not sufficient protection for delicate items if you’re choosing to deliver through the EVRI system. Unfortunately this is now a gift I can’t give so therefore a waste of time and money and I’ll need to replace.”
Hi,
We're very sorry to hear that one of your items arrived damaged- that is certainly not the experience we want for our customers.
We've taken a look at this further, and can confirm that a replacement order has been sent out to you.
If there are any further issues, please do not hesitate to get in touch.
Many thanks,
Find Me a Gift
“Ordered a whiskey barrel for my son's birthday in February. He hasn't seen it yet but the quality looks good and I'm sure he'll love it in his garden bar. Arrived in super quick time.”
“Their whole service is A1. Lots of different gift ideas at your finger tips. Easy to use. Have a problem, give them a ring, customer service, excellent. Recommended”
“Disappointed. Purchased personalised items (birth flower bullet vases) which came with scratches & marks on the glass, were poorly engraved & one vase didn't sit straight (wobbled). Contacted Find Me A Gift 3 times as per their website guidleines over a 3 weeks period (no telephone numner unfortunately). Will see how long refund takes. Would have given one star but other items were satisfactory.”
We can only apologise for any upset caused by this. As advised by our Customer Service Team, once the items have been returned to the address provided, we will be happy to process a refund or replacement. I can advise we do have a contact number you can call if you have any future problems- 01926 818 800.
However, we are happy to hear that the other items in your order were satisfactory.
Yasmin
Find Me a Gift Team
“Next day delivery is a joke!
I paid extra to have guaranteed next day delivery. When it didn’t arrive the next day I checked the small print to see it was next “working “ day. Parcel didn’t arrive on Monday but I got a message from Evri to say they were expecting my parcel. It didn’t arrive on Tuesday either. I complained to Find me a gift. They refunded me £1.00!!! An insult. Not only would that not even buy a stamp, it was far short of the £3.45 I’d paid. Parcel eventually arrived Wednesday afternoon. Well after the birthday date!”
