“Using Find me a gift was so good and easy
And delivered within 3 working days . It came well wrapped and secure. It’s not out on show yet because it’s a surprise for someone in August . Will definitely use them again .”
“You have supplied the incorrect gift that I ordered, I wrote to your customer services on the 16th June and you still have not replied
This is gift for a specific date and I have now missed this date
Atrocious service”
I am sorry to read that you received the wrong gift. I believe we have now been in touch with you and confirmed that what was received is what was ordered, but we are arranging for this to be exchanged for you.
Best Wishes
“I love how easy it was to scroll and find the ideal gift. Good price and the certificates sent so quickly. I can write later when I see how my family respond to the gift! 💜”
“All seemed great but was left confused as my supposed voucher has never arrived and the site has no contact details.
I have a receipt but nothing that resembles a voucher.”
Thank you for flagging that you have not received your Gift Experience voucher Kevin. We sent this to the email given on the order and I have just resent his for you. If you still do not receive this, please get in touch and we can either try another email or pop it in the post.
Please email customersupport@activitysuperstore.com.
Best Wishes
“Buying the voucher was easy enough but actually what’s available for what you’re paying is very different to what’s been sold. Bought this for a special birthday gift and just from trying to book the experience I’m already disappointed. I wouldn’t buy again”
I'd be interested to understand more about the issues with your voucher and hope to be able to help. Please get in touch with us directly customersupport@activitysuperstore.com
Best Wishes
“I found the gift I sought very easily on site. The ordering and payment process was simple. However, zero help from customer service when I inquired about expedited delivery (I offered to pay for expedited delivery which hadn't been an option on initial order page). Customer service reply to my email inquiry simply reiterated timeframes which I already knew from ordering process. Very disappointing.
(Per stated timeframes) item was supposed to have been complete and in the mail yesterday but no related correspondence received.
I just hope the quality of the item surpasses quality of communication.”
“order arrived 3 days ago broken and customer service have not responded to my email request for replacement item and no one answers the phone either. Very poor customer service and no other way to follow up this issue so currently out of pocket and being ghosted by the company.”
