We're so sorry to have disappointed you with your purchase being out of stock.
I can see that a refund was issued on 23/12/2024 as promised, this typically takes 3-5 business days to reach your account.
Best wishes,
Find Me A Gift
Thank you for your feedback Katy.
We're so sorry to see that your gift arrived damaged. We do package our gifts in bubble wrap and suitable packaging, so it's disappointing to learn that our Courier hadn't treated this one appropriately.
As you have provided a picture of the damage, we have issued you with £10 compensation, the difference between a framed and unframed print.
Best wishes,
Find Me A Gift
“Poor customer service.
I placed an order in plenty of time for Christmas, still awaiting. Sent an email and was told they would contact supplier. Still no email explaining what has happened to my order. I should not have to keep emailing/chasing my order. We will never be using this website again. Disgusting customer service!”
Thank you for your feedback.
We're so sorry to hear of your disappointment in using Find Me A Gift.
Unfortunately you haven't provided us with any information so that we can investigate, please reach out to Customer Support and we will be happy to advise further.
Best wishes,
Find Me A Gift
“Placed my order on 15th Dec, delivery stated 3/5 working days, plenty of time to arrive by Christmas. NOT !! I sent an email enquiry regarding the tracking of my order, and was sent a link to royal mail tracking, Royal Mail STILL HAVE NOT RECEIVED my items!!”
Thank you for your feedback Moira.
We sucessfully dispatched your order on 16th December, the day after your order. However after reviewing your tracking, it appears that your order has been lost in transit with Royal Mail.
I can see that you have been in touch with Customer Service who have refunded your order in full. We are sorry that our courier let us down on this occasion.
Best wishes,
Find Me A Gift
Thank you for providing your feedback Catherine.
We're very sorry to hear of any disappointment, and if the incorrect gift was received. I can see that you have been in touch with Customer Services who have responded to you today requesting an image, upon receipt of this we will be able to advise of next steps.
Best wishes,
Find Me A Gift
“Had ordered 3 items, only 1 delivered. All 3 have shown as shipped so I raised an enquiry. No response and that was a week ago only the automated reply. (Your site says enquiry response is within 48 hours.”
Thank you for providing us with your feedback Jeff.
We are sorry to hear that you have not had a response to your enquiry, and that you are missing part of your order.
Please kindly send an image of what has been received to photos@findmeagift.co.uk so that we may investigate.
Best wishes,
Find Me A Gift
“Well! Thank you, I received my gift voucher for a super afternoon out in good time and I am sure we will both enjoy the experience. The packaging was super as I only needed to slip the voucher into a card. Super thank you.”
Thank you for your feedback Alan.
We're so sorry to hear that this hasn't been received. Our records indicate that this was delivered via Evri on 17th December at 15:42, we will message you privately with proof of delivery.
Best wishes,
Find Me A Gift
“The item I received was faulty. There was no clasp or padlock on the tin! I wrote immediately in order to obtain a replacement before Christmas, but as yet have had no written response or received a replacement! Very dissatisfied and disappointed ☹️”
Thank you for providing us with your feedback Doreen.
I can see that you emailed us on 19th December, and that we responded on the next working day being Monday 23rd December offering you a free replacement gift.
Our most recent correspondance indicates that you were pleased with the offer, but if you still require further assistance please let us know.
Best wishes,
Find Me A Gift
“I am so disappointed that I paid for next day delivery costing an additional £6 plus. I ordered late evening Wednesday which I understood I would not get the items until Friday 20th Dec ….its now Sunday 22nd Dec and my purchase still has not arrived ….I've contacted yourselves Friday the reply was it take two days for a response back. I know it’s a busy time but please don’t be offended when I say next day should not be offered and definitely not charged for. I’m not sure if this is just a blip from yourselves or Evri - As mentioned I’ve contacted yourselves Friday but I have had no response as yet (Sunday now) maybe you should mention if your customer service do not work over a weekend that the response will more than 48hrs.
Obviously that’s why I can only rate one star I would have preferred if I could not have rated zero due not to receiving my actually items. I cannot comment on the quality of your products, only on the actually none delivery and then to receive a feedback to ask how I’m enjoying my shopping experience with yourselves !! Surely again you should be making sure your customers have actually received their goods. Just a suggestion!!. Please this is not negative feedback but hopefully something you can take on board. I am hoping my issue will be resolved before Christmas and I can review your company on the actual professionalism and quality of my purchase.”
Thank you for your feedback Rose.
We do state that we respond to all customer service enquiries within 48 working hours, we apologise if this was not made clear.
Having reviewed your tracking it appears that we dispatched your gift on Thursday 19th December at 10am so that this would be delivered on the Friday. This was originally intended for delivery on Friday afternoon but it looks like Evri rescheduled this for the following working day.
We can see that the gifts have since been delivered, so we have issued you with a refund of £3 to cover the next-day upgrade fee.
Best wishes,
Find Me A Gift
