“Still waiting for my order nearly two weeks ago now. Sent about 5 emails to them got no answer back. There does not seem to be a phone number I can ring to speak to someone about this! Looks like my grandaughter will not be receiving her Xmas gift. Cannot even get a refund no one gets backs to you. Really bad customer service!! 😡”
Thank you for providing us with this feedback Linda.
I'm afraid I cannot find an order relating to your name or email address, and sadly you have not provided us with an order number alongside your review. I have checked and we have not received any emails from the email provided.
Please could you email us with your order number at customersupport@findmeagift.co.uk and we will investigate.
Best wishes,
Find Me A Gift
“Fantastic service and information sent, ordered one evening and the package arrived a couple of days later as promised on their website. Would highly recommend.”
“Been asked numerous times to leave a review but have been waiting for delivery first. When I get what I ordered, quite a few days ago, I will leave a review”
Thank you for providing us with this feedback Patricia.
Please accept our apologies that you received review requests prior to receiving your gift. Typically we time this just right, however, deliveries are moving a tad slower this time of year. This order was placed on Monday, so we will still be delivering your goods within the 2-5 delivery timeframe advised.
Good news! I have reviewed your tracking details and it appears your gift is scheduled for delivery today. I will message you privately with your tracking ID for your records.
Best wishes,
Find Me A Gift
Thank you for your feedback.
We're sorry to learn that you are still waiting on your gift to arrive. I can see that we shipped this on 13th December and this has been working through Evri's delivery network.
The good news is I can see that Evri updated your tracking today saying that your parcel is at your local depot, so we expect your goods will still be delivered within the 2-5 day expected delivery time.
Best wishes,
Michael
Thank you for your feedback.
We're very sorry to have let you down with two of your items from your order. We do regularly monitor our stock levels however this product has been particularly popular this year and it sold out faster than expected.
As a gesture of goodwill, I have arranged for your full postage fee to be returned to you, of course in addition to the cost of the out of stock products.
Best wishes,
Find Me A Gift
“I needed a secret santa gift and found the perfect item on Find me a Gift. It was cheaper than elsewhere, delivered quickly and just as described. I will order from Find me a Gift again. Good customer service and honestly described, good value item. 5*”
Thank you for your feedback Elizabeth.
With Find Me A Gift we ship from multiple locations, so it's expected that some parts of your order may be shipped separately.
I can see that your e-voucher has been delivered, and the remainder of your order was marked as delivered by DPD on 12th December. I will message you privately with your tracking details.
Best wishes,
Find Me A Gift
“My gift arrived promptly for Christmas and will be much appreciated by the recipients. There is a wide choice of venues where this voucher can be used.”
Thank you for your feedback.
We are sorry to hear that your package was damaged in transit. I can see that this was reviewed with our customer service team, and as you had advised that all of the goods arrived on time and in good condition despite the damage to the packaging we did not feel a refund was appropriate.
Our team did however relay your feedback and images on to our courier to improve their services going forward.
Best wishes,
Find Me A Gift
Thank you for providing us this feedback Barbara.
After some investigation, it would appear that this comes down to simple human error. Please accept our sincere apologies for this.
We have arranged for the correct item to be sent out to you this afternoon. You are welcome to keep hold of the Spitfire Book or find somebody who may enjoy this as a gift this Christmas.
Best wishes,
Find Me A Gift
“Hadn't heard of this site but so glad I stumbled on it , I absolutely will be buying here again. Delivery was very quick and was kept well informed, but the best was the actual gift How To Speak Oasis it's fabulous and can't wait to give this to my son he will be over the moon. 😀”
