“I had to reschedule the HP Forbidden Forest experience with less than 24 hours notice. Response was prompt and helpful, couldn’t be happier with the customer service. Would definitely recommend using this company again!”
“I purchased 3 tickets for the 'Candlelight: The Best of Joe Hisaishi' event and gave it as a gift to my mother and partner. We drove 45 minutes to the event and there was no parking on the premises, so we had to park 2 blocks away from the venue. Upon our arrival, the security guard refused our entrance because we were 5 minutes late. I let them know that I'm pregnant and my foot is sprained, so it took me longer to walk from my vehicle to the event. They said no apologies for the inconvenience and hand out business cards with a scan code and their customer service telefone number and informed us to call and request a refund. I've asked and confirmed with the receptionist, ticket holder and security guard if we would be able to get a refund and the three tickets, and they all confirmed and said 'yes, just contact our customer service and request your refund'. I've phoned the customer service shortly after and the lady on the phone requested my information and promised to callback within 2 hours to confirm the refund transaction, but she never did. The same day, after 3 hours, I’ve received a short email stating that they would not be able to process my refund because of 'Failure to attend an experience or the commission of an error during the acquisition of the tickets are not valid grounds to get refunded.' although, I have attended the event and was denied entrance and had no issues during or regarding the acquisition of our three tickets. I've responded to their email requesting an explanation and a refund, once again, and they have sent a short response saying that latency is not acceptable and the refund or nothing else could be done for me. Now, this experience was not only extremely frustrating because ive planned and purchased 168 CAD in 3 tickets, but I've also planned, drove 45 minites to the event and walked for over 7 minutes with a sprained foot and pregnant juat to be denied entrance with no apologies or accommodation or refund. Their customer service was poor from the moment we arrived to their venue, to the call I had with their customer service phone line and to the 2 emails they have exchanged with me. I've never heard or experienced a situation where one is denied entrance because of a 5 minutes latency. This shows their lack of care and respect for clients time, effort and money!”
“10/10 of being customer centric. Had to cancel the Harry Potter experience in the last min, they promptly initiated refund and it was credited in less than 24 hrs. Amazing customer service!”
“Great service, if the app is a but complicated it's not fever it's the way the attraction wants fever to do it, not the other way around and definitely not fevers fault.
I spoke to Zane and she walked me though the tickets for Harry Potter without leaving the phone
Top class customer service 5*****”
“This is the worst most unprofessional company I’ve dealt with in forever. I booked an event in Los Angeles, you know the city where booking an event mean’s hotel, dog sitter etc. Then got an email THE DAY BEFORE saying it’s been cancelled. Oh but the solution? Hey just pick another day. And I can’t find a contact anywhere. It’s so shady. DO NOT USE THIS COMPANY.”
“My issue was resolved the same day and when I didn’t understand something, it was then explained to me more clearly. Thank you, we are looking forward to a very special family day out!”
“Bad customer service. Make me pay for double the booking fee even though I have been given a voucher for a change in dates. No flexibility in their refund policy either. Worst experience with any event organiser ever. I DO NOT Recommend going for any of their events unless you are 100% sure you will be attending the event on the day you booked and not expect any surprise changes due to any unforeseen circumstances.”
