“Do to a family emergency we could not attend the performance. I thought we would not get a refund or credit for another show
I was delighted that we can rebook and it was a lovely surprise to get such an excellent customer experience and speak to a human being. Not a machine.
I will book again with fever as this level of service has value beyond measure. Please keep it up. .”
“Bad and rude customer service. Not flexible with refund. Bad experience!! Did not mention during chat that I need to pay for booking fees again with rebooking as they cannot do refunds. Will delete this app once I’m done with all the events. Rather book from other vendors.”
“I got the VIP ticket with the dinner and it was absolutely horrible!!!! Not just the choice of food,but also the fact that the menu it’s set and if anyone has any kind of food allergies etc… they would not be able to make any changes!!! All the experience was cheap and very low low level…. I am right now disputing all the amount. So not very worth it,specially any kind of VIP tickets and services!!! Please,it’s a really honest fact!!!!!!”
“Booked Tickets on glitchy app. Given tickets with the wrong date. Unable to get exchanged. Explained the situation and was given a generic response. Also, no upfront and clear information stating that the tickets were non refundable or transferable. Completely ignored about error. Which by the way was not my own as I also made sure it was checked by others before booking to avoid mistake.
Have asked for it to be escalated and have been ignored. During a cost of living crisis £98 is a huge amount of money. I saved for this and now have nothing in return. Apart from worse mental health, a lighter bank balance and a huge feeling of hopelessness.
Copying and pasting Terms and Conditions instead of dealing with or attempting to resolve an issue was abysmal service. I feel that not only my rights as a consumer have been regarded but also as a vulnerable human being.
I will be pursuing this further as no one should have to go through this.
Where is the care?!
Now after sending this through to the email address this still has not been resolved. The only response received was to thank me for the feedback without a resolution to my problem.”
“It’s a scam. I bought a vip ticket on the first raw on fever to New York fashion show in Angel Orensanz Foundation on 02.11.2023. they sold more tickets than the amount of seats, and they told me to wait half of the show on the balcony until they bring additional chairs. when they found additional chairs, the show had already began and they told me that I can’t seat to my seat after the show began and that I should stand. I made e refund, but I spent all the evening to it.”
