“Absolutely horrendous service. I accidentally cancelled my tickets and I had paid for the refund option. Contacted them explaining the accident, at first they seemed reasonable, but after being told that I could get a refund and re-purchase the tickets, I kept receiving emails saying that I had not responded and therefore my request had been closed. Having had several "conversations" using their live chat service, this kept playing out, being told the same thing over and over again and me not being able to send them messages. The issue is still unresolved, and so I no longer have the option to change my tickets, if need be. It's not so much about the refund, more so that the way in which the matter was (un)resolved showed a complete ineptitude from Fever, and has left me feeling anxious about ever buying an experience that they are facilitating in the future. Refusing to refund is one thing, but being unable to communicate effectively is not okay. Very dissatisfied customer.”
“Dear Mariana, Thank you for helping me change my ticket date. We were due to see the Dali experience tomorrow, but My daughter, who has Tourette’s syndrome and was coming with me was having a bad day of it. I requested a change of date. I must say Mariana were amazing! She reissued my tickets without question, and right away. ❤️”
“I had to cancel/rearrange a ticket just hours before the booking. Rayoung was fast in his responses and resolving the issue via a voucher to re-book my ticket at a later date”
“The staffs are ok, however there’s one particular guy I am really thankful with. It’s the guy at the entrance who’s very kind, friendly and encouraging. Thank you very much to you. The price is very reasonable for such a brilliant experience. One of the best this summer holiday I have ever seen.
Keep it up.”
“The show I was attending was cancelled last minute due to technical issues. Fever swiftly responded to my email and returned the monies.
No issues whatsoever.”
“I had managed to delete my tickets sent via email. I contacted fever and they replied to my email with in a few hours, resending the tickets once I had to clarified a few details.
Fantastic customer service thank you.”
“My booking came through for the wrong time. I sought assistance, the response was prompt and I was given a voucher for the cost of my booking. They cancelled the original booking and I could re-book easily. All sorted very quickly with no hassle!”
“We were pleased with the speedy and understanding response from Fever.
Our issue was dealt with efficiently and with understanding.
Would definitely recommend.”
