“I have a family emergency in the US, which clashes with my booking. Fever granted me a voucher to re book at a time when I will be available. First class service at a time of stress.”
“Customer Service is excellent...
I was happy to change my options of a booking and was amazed at the promtness of the staff...shout outcto member called Jesus and many thanks”
“Impossible to communicate with them if you have a query. Cannot actually speak to anyone and emails pointless. Just their standard replies that don't give an answer. A query then escalates to a complaint, but there's no one to complain to. Never again.”
“I was trying to apply a voucher to my order but it took my payment anyway. Customer service is no help as they won't refund, even though I supplied a screenshot of the tickets still in my cart.
I had a previous bad experience and was trying to use the funds in my account. I will never use Fever again. A very poor example of customer service.”
“***BE CAREFUL!!*** App is used to order tickets for several different events but they have numerous complaints and issues regarding ppl losing their money and not being able to actually see the event. (You can see multiple complaints on the BBB website). I also paid $140 for 2 tickets to an event we couldn't make it to because our family got covid but Fever would not reschedule or refund anything due to their "Terms". They just didn't care. Pls go check out complaints before purchasing. Thx”
“I had massive issues with the Fever App but it was my fault as I did not know how to use it properly. In the end I called them for assistance as I just could not work the App. Marriana and Luis were fantastic, extremely helpful and had my problems sorted immediately with the best kindness I have received from a person at the other end of an email or line. Would have no issues in using Fever again.”
“They offered me a voucher and a voucher is not valid. I've asked for help several times by e-mail and chat. They always say they will solve it. One week later, still waiting on a reply.”
