“Bought tickets to see Jocelyn Brown. Was not stated on fever app that she would not perform until 10.15 pm. We arrived at 5pm and experienced 5 DJ sets and was not aware of the timings. It was only when I went on the live chat with Anna from fever was we made aware of the line up and times, she had found the information on 360” Instagram page. As we are over 50 we had not signed up for a 5 hour rave lol and to have the main event occur for approx 25 mins was to say very disappointing. Wouldn’t attend such an event again as it was not what I had purchased or led to believe I was getting.”
“I bought tickets for a candlelight concert, wasn’t sure we could make it so paid a little extra for refundable tickets.
I requested a refund early on Sunday morning and received one within an hour no questions asked.
Great, trustworthy company. Will definitely buy tickets again”
“We were unfortunately not able to use our original tickets for health reasons. When I contacted Fever they responded very promptly and were very helpful, issuing me with a voucher for replacement tickets enabling us to rebook when all members of our group are well.”
“I had an issue with getting a refund for tickets bought in error, but the customer service team were able to help me out really quickly and refunded me with a voucher to use with the app. Many thanks.”
