“I am very impressed at the speed with which my problem was resolved. I was given an immediate refund as I’d booked the wrong time and so was able to rebook the same day and the correct time. It was 9.00pm and was not expecting to hear until the next day.”
“Exceptional customer service, I have a ‘silent disability that can make going to events extremely difficult. A lot of planning is required.
This time I’d was accompanied and thought I’d be ok. However I could feel my level of distress mounting so had to tell an official or leave.
I was immediately put as ease by Michelle who ensured my needs were met so I was most comfortable.
Many events I have attended i the past have not done this and I have felt embarrassed paramedics arrive. It ruins the event for others, I feel dreadful!
I love music , also therapeutic. There is nothing like excellent music in exceptional venues.
Fever provide an experience not just a concert. Donna”
“Customer service was excellent. Contacted them in the early morning with a booking issue and they resolved it promptly. Less stressed thanks to the team and I look forward to the experience in a few weeks!”
“Had to cancel an event on the day.
The customer service agent was quick, efficient and very helpful.
The situation was handled very well and in a caring manner.”
“Great platform for purchasing tickets. There was an issue with my payment - double charged, but Fever's team resolved it straight away. Great customer service.”
“Due to train strikes in London, we were unable to attend a candlelight concert as booked and planned, which was a birthday gift. Fever replaced our tickets with an exchange voucher and we rebooked. Really helpful and fantastic service, will use again definitely!! Thank you Fever! 😊”
“My husband had a heart attack a few days before we had to attend this event. I contacted organisers who offered to reschedule the tickets very quickly. Great service. Thank you.”
