“Loredana.F of the Fever team was so helpful with her prompt reply when I made a mistake with the dates when purchasing my tickets. She gave me a clear explanation on how to amend the error and I am so happy to have my new tickets at no extra cost. Many thanks .”
“I have purchased a number of London Immersive Events through Fever and never experienced any problems....they do pretty much what it says on the tin.
Today I purchased two tickets for the Monet Immersive event and accidently forget to chance the time that I wanted to visit.
A quick email and Pedro came back with a solution....but the techie side of me was unable to act on it. Once I pointed out the problem, Pedro came up with another solution and the problem was solved.....and that all took less than an hour.
FEVER obviously want your business and are prepared to do whatever is necessary to make things work.....and that's what they did for me.
I would highly recommend them for their customer service and helping me as they did......thank you Fever.”
“Excellent & helpful customer service which dealt effectively with my booking mistake. Would like to commend Celgene C. for being effective and efficient”
“I needed to change event tickets for a later date—quick responsive interaction with customer service and straightforward video tutorial guidelines for navigating the Fever app.”
“i made a mistake on the date of booking my tickets ,so sent a query and had an immediate solution offered ,of an exchange voucher to rebook my tickets on the right date ,such a great quick solution to my mistake”
“Excellent customer service I needed help with my tickets and this was done very quickly, all emails were answered promptly and refund was issued all on the Same day.”
“Fever Up responded extremely quickly to my questions, especially good as this was a Sunday. The question was resolved immediately. Many thanks to Laura V for her speedy customer service 😊”
