“Received two confirmation emails with tickets which confused me. Had I made a double booking? Support confirmed after one day that they only had one reservation.”
“In error I put in the wrong time that I wanted to visit. I went on to live chat and my problem was sorted very quickly snd efficiently. I was sent a refund voucher and was then able to rebook correct time snd date. Absolutely no problem at all.”
“I had a snag with a ticket and customer service gave me a fast and excellent service. I have bought several tickets from them and always got a good value for my money.”
“An agent named Zane was the first staff member to respond to my query and was unhelpful and rude.
Titania then took over my query and was friendly and professional.
However, as a wheelchair user, I requested information regarding what âmaterialsâ would be provided at the Monet Experience in London, as the venue did not have step-free access to upstairs where further art was to be displayed. I was told that this information would not be released until 1 August when the tickets went on sale (negating my need to have a spot on the list for presale tickets).
It is astounding that people with mobility issues are so totally unimportant to a company as large as Fever - oddly enough, we are humans and enjoy life! I know, it really does sound crazy, doesnât it?!”
“Mariana V responded to my first and subsequent emails very quickly and in an efficient and friendly manner.
I would certainly recommend the fever group from my experience so far.
Well done.”
