“There was a problem with my payment so I queried customer service. Was genuinely surprised to get a response very quickly. With their help, I identified the problem (more likely my mistake or trouble with the credit card than their app). A very different experience from what I have had with other similar apps recently.”
“Michelle V was very helpful in getting me a refund on the Haunted Tavern which got cancelled last minute, it was a shame both me and my wife were looking forward to it.”
“Super helpful and quick to respond via Live Chat. Laura Elisa was kind enough to enquire about my request about storage for luggage at the venue which unfortunately they do not facilitate. However, I did locate a place for through Bounce Luggage Storage via Maps only a 3 minute walk away and located next to South Kensington tube station. So if you are traveling through London and want to see this awesome exhibition, and have extra baggage you need to securely store, I'd recommend them. Note, you have to book online, no walk-ins or cash payment accepted.”
