“Accidentally clicked the button on the app. The payment was automatically taken, without pressing anything further/confirming on PayPal. I don’t think this is good.
However the customer services agent responded quickly on the live chat and refunded me promptly.”
“I was unwell and unable to attend an event the next day,contacted customer services (Mario) on chat, got a quick response and an email. All sorted with minimum fuss and stress, great customer service”
“I wasn’t expecting an exchange as it was within 24 hours of our booking but I was ill and thought I’d ask.
I had tickets exchanged for a voucher within 30 minutes. Am delighted”
“I wasn’t aware I’d lose credit, customer service rep was polite but gave little/no chance for discussion moving the discussion to email and closing the conversation without a satisfactory resolution.”
“My experience with Fever was great. I had to change my booking with short notice, due to sudden health issues. They were very helpful. I’ve contacted them late in the evening , yet they responded really quickly, and helped to resolve my issue.”
“A very quick response to my early evening query , a few emails and my query resolved by 10pm
I was pleasantly surprised Luis got back to me so late at night”
“We have bought tickets form fever twice, and as we needed help with our order we reached to customer services via live chat. I have to say they response time and professional approach is second to none- thank you very much, your help was fantastic.”
