“I asked twice for a phone contact number and was ignored twice
The FAQ state that the app provides a contact number but this is in a irate
I found it really difficult to communicate over emails to the team who not only were late to respond to me and therefore I had to pay full price for an event I am entitled to have a discounted rate on, but they refused to rectify the situation POST concert. I had another 4 events booked and the customer service was shocking. I was passed from advisor to advisor and it seemed like none of them were doing anything to offer me help. I had to repeat myself multiple times and had to fight for a refund to even be able to rebook my tickets with the proper code. They kept offering vouchers for the full amount instead which made no sense since I was entitled to a reduced rate for the events ??
Absolutely shocking communication and a reluctance to help or understand. Also, the Halloween special event I went to was disappointingly average and underwhelming not to mention the venue they used was not best equipped for accessibility. All over it was a negative experience”
“Fever customer service is excellent. They dealt with my situation with understanding and it was resolved within a matter of minutes. I will definitely use Fever again.”
“My query was responded to and solved within 24hours. Ive always been well supported by the team at Fever and their events are always amazing and filled with great memories. I've been on many.”
“Customer service was quick and efficient. Price was fair and competitive and when we had to reschedule, it was handled quickly and efficiently. Well done Fever”
