“Event didn't exist. on arrival with my 87 year old mother, we were told this happens often. Church is holding mass and there's queues of people outside to attend the "so called candlelight event".
Don't get scammedlike I did.”
“Charged for a £30 ticket I never wanted, nor received. Was viewing their site - a blip took me to a venue I didn't want. I didn't complete a purchase. A genuine purchase by me days later came with copious emails and an email from payment agency to say I had completed a purchase. I asked Fever to show me 'the email of alleged purchase' and they couldn't. Had it quoted at me that they don't do refunds - but you have to purchase something for that to be relkevant.”
“They will not reschedule your event or refund your money even if you have Covid. I will never purchase tickets for any event through fever and will make sure everyone in my circle does the same.”
“Poor response from customer service to a enquiry that could have been resolved easily. The venue and the staff at venue were great, friendly and polite.”
“I followed the procedure to redeem some gift vouchers. It said to use the app which I did. The app then processed the application and charged me. I contacted customer services, they have a strict no refunds policy. I have tried to appeal and through Paypal but this is legal so they are keeping my money”
“Tried to spend 2 valid gift vouchers but the website wouldn’t take 2 vouchers in 1 transaction.
Customer service were not prepared to credit the vouchers or accept them as payment and refused to assist further.
Would have been better not buying the vouchers. Very very poor customer service.”
“If I could give them zero starts I would. Horrible customer service. They do not resolve issues. I arrived late a concert that I bought through their app. I was not let in the concert because I was a few minutes late which I found out later because it was not mentioned clearly in the tickets. I drove 1hr to get there and was not let in. And the guy at the door gave me a barcode to contact the customer service to get a refund but when I contacted them, they did not resolve the issue and I was told I’m not getting any refund and they did not even respond and closed the conversation. Will never use their app anymore.”
“DONT BUY A GIFT CARD!
Very disappointed with the business model of buying gift cards from Fever - when you buy a gift card they cost full price, which isn’t a problem. But when you use the gift card to book an event you can’t use any other promotional code that Fever offer at that time so recently - I bought my wife a £60 gift card - she purchased 2 concert tickets for £70 (I had to pay another £10) had I not bought the gift card we would have been able to avail of the 20% discount on the fever site meaning the tickets would have cost £56 a massive saving of £14 !
I contacted Fever who didn’t help at all - do better guys - at least tell people that purchasing your gift cards in all likelihood will disadvantage the user!”
