“I tried a sleepy hollow experience. First event was canceled and rescheduled. So I took my credit and purchased for the new date and time. It was then canceled again. It then took me about a month to ge tthem to just send my money back to me. After they insisted they did. DO NOT USE THIS SERVICE!!!”
“Absolutely terrible. Event cancelled twice at the last minute. Impossible to speak to a representative. Would never use them again. Very difficult to get a refund.”
“Terrible. We bought tickets to an “ABBA Tribute” show that instead turned out to be an amateur string quartet playing ABBA songs. Nowhere in their advertising was this stated. Many people walked out in disgust.”
“I have purchased a ticket for an event and could not get a confirmation nor a email ticket even though they charged my credit card. I called customer service for help wanting my ticket confirmation. In the past 8 days I spoke to several customer service reps and nobody could fix something as simple as sending me my ticket for which I have fully payed for. Customer service was worthless and I am stuck paying for something I do not have.”
“I bought tickets for an event. The event was canceled. They don't offer refunds, but allowed me to reschedule. The event was cancelled again. No explanation. I insisted I get a refund because they have a limit on how long you can use the fund for. I emailed and called multiple times. No one got back to me. 100% scam. Thieves. I'm afraid they're paying people to leave fake positive reviews.”
“Changed out ticket dates without telling us and then denied. After reading other bad reviews I can see they do this to lots of people. Don’t waste your money on this app!!!”
“Absolutely appalling company. Trying to book tickets for a group of disabled. No-one to speak to. E mails are returned saying "we are dealing with your request" - nothing more happens. Went on to their online chat who would not help - cut me off short and would not give me a correct address to e mail a complaint. Do not use”
“They refused to refund me! I was trying to bought a ticket using my voucher, but they charged automatically using PayPal. I hadn’t authorized any automatic charge in my credit card and now i lost my money.”
“They are dishonest .They scammed 280dollars from My acct .I bought 2 tickets was charged for 6 ..Bought cancellation insurance and they refunded me nothing back .I’m so sick to my stomach beware Beware scam scam scam”
“Bought tickets for the Klimt Immersive Experience. Took the day off work and travelled into London only to be told the event had been postponed due to ‘construction’. No email notifying us of the cancellation despite the venue telling us they had been made aware of the delay a week in advance. Such poor management. Won’t be buying tickets to an event hosted by Fever again.”
“I bought tickets for an event but my stepdaughter ended up testing positive for Covid-19. I submitted her positive Covid test but they still refused to refund me for the tickets or offer me a credit for another event. They would only give me a 60 day voucher for the same event. Since we do not live close to NYC where the original event is happening and she starts school soon, going to this event in the next 60 days is not feasible. Total waste of $300.”
“I very nearly didn’t bother buying tickets having read the negative reviews but just had a class night watching Taylor Swift songs being played in Manchester Cathedral. Staff friendly and helpful and wonderful music!”
“Booked tickets for Van Gogh Immersive Experience but we got the location wrong as there was another Van Gogh immersive experience happening at the same time in Dublin . I complained that location wasn’t clear on our tickets and asked for refund or option to change dates . They said later option had been offered which was through their app and I was totally unaware of . Still waiting for them to issue another date ..... not impressed and 2 disappointed kids !”
“A show was cancelled during COVID and a voucher issued for its value except that it's impossible to know its value because it does not state it AND it's impossible to use towards another purchase. Customer Service is hopeless; slow and responses which just simply don't correspond to the issue being raised. It's like they are intentionally being dumb. I will NEVER use them again. I take consolation in part that it's not just me experiencing poor service. They operate a dishonest service. AVOID.”
“Paid for tickets for dino event. Event cancelled, we were not informed. To rebook for new date the price had increased. Paid the difference. Event cancelled again. Been left chasing and chasing and chasing my refund, unsuccessfully. Complete cowboys!”
“Fever sold unvalid tickets. I bought tickets for Van Gogh Immersive experience and at the entrance to the event they told me that Fever tickets are not valid and that I had to buy new ones, which i did. Fever later refused to refund. Selling unvalid or fake tickets for events is a scam. Would not recommend at all. I think people should be aware that they are scammers.”
“I would avoid using this app at all costs! I recently purchased 3 x tickets to ‘Neighbourhood Earth’ in Melbourne costing nearly $100. My wife and 11yo son contracted COVID-19 the night before the event. I politely emailed the company and requested a refund as our travel plans to Melbourne had been cancelled. We are legally required to isolate at home in the state of Victoria. The customer representative were most unhelpful and referred us to the “terms of use” which state a blanket “no refunds”. They also would not offer a credit to use on another event in the future. I find the lack of leniency or any specific policy relating to COVID cancellations during the middle of a global pandemic to completely lack empathy. The customer service I received was appalling.”
