“We required assistance from customer service which was received promptly. Emails were acknowledged and answered quickly. We booked our event and had a wonderful experience.”
“Had a query regarding how long the gift voucher was valid for. Received my answer really quickly from Oriol via live chat. 12 months in case you're wondering! Would have given five stars if this was stated already.”
“I needed the postpone my tickets as i am unwell. The team were extremely helpful and efficient and awarded me a voucher for the total price of the tickets to enable me to rebook ( the voucher lasts 60 days )
Thank-you. We look forward to enjoying the candlelit concert when i have recovered from a flu like illness x”
“I went to 'view' a ticket, but money ended up leaving my account without my authorisation.
Elisa helped with my enquiry. All sorted. Good customer service!”
“I had to cancel my tickets and re-arrange for another date, there was some mix up at the checkout and I ended up paying twice. I wrote to customer service at Fever and the issue was resolved with a full refund of the second payment within the hour. I was so pleased with the service that was provided.”
“I accidentally cancelled my ticket for Disney 100 Exhibition a voucher because of issues with my back, I asked an advisor called Franco for a refund.
He said he would ask his team, and then email me. 1min after our web chat, he sends me a generic company email, saying my issue has been resolved with a voucher. It’s obvious he didn’t look in to my issue to ask management. I will be making a complaint about this to Citizens Advice.”
“the service is great. Made my mood better. I was so upset that can not attend the concert, due to work circumstances, but then assistant George was very helpful and fast with changing my ticket. It is very simple. Really great service. Will buy tickets here. So convenient.”
