“I am not computer literate , but like to view the offers that appear on the net. I sent a few e-mails, and got a reply from Alfian @ Fever. He answered my questions straight away, and the issue is now sorted. Thank you Alfian.”
“Fever waitlisted a purchased ticket, lied about said ticket being charged & went back on the promise of a VIP ticket and then also of refunding my money - even though I sent proof from bank.
They are unprofessional, incompetent people who ignore proof provided, and when you call them out on it, act like they will comply only to go back on their written word!
Because of this incident I cancelled other tickets I had purchased from them. At first they said they would refund those additional tickets and then refused. They finally refunded those after a week of complaints, but still refuse to refund the waitlisted ticket.
I lost two original tickets for the original show I wanted to see since the 3rd ticket had been waitlisted. I was willing to accept losing those tickets for 1 VIP ticket as they promised for another show, but they went back on their word.
So in short, I missed the show and I'm out $109 for the tickets they charged including the waitlisted ticket. They STILL claim it is not a charged expense, even having the proof from the bank. Don't bother using them. It's not worth losing your money.”
“My query was answered very quickly. I was given all the information I needed… and extra!
Customer services were informative, polite, friendly and understanding.
They gave me all the help I needed. And for that I am very grateful. Thank you”
“Firstly, I'd like to say a really big "Thank You" to Jesset, not sure how I managed to book the wrong date....he made the process to rebook simple, 10/10 for Customer Services, first event with Fever and more to come!!!”
“Site is easy to navigate. The choice to rebook tickets is easy to do. The customer service is excellent. Every event I've booked through them has been super!”
