Feedwater Ltd Reviews

Name: Feedwater Ltd
Address: Tarran Way West, Moreton
Rating: 4.58

4.6 Rating 237 Reviews

92 %

of reviewers recommend Feedwater Ltd

Company Reviews

Metrics

Info

4.6

Based on 237 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Feedwater Ltd:

Feedwater Ltd is a UK based industrial water treatment company who have been operating for 40 years. Feedwater specialise in boiler and cooling water treatment as well a Legionella control services.

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Phone:

01516060808

Location:

Tarran Way West
Moreton
ch46 4tu

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Feedwater Ltd 5 star review on 28th April 2019

John Henry Cleary

Feedwater Ltd 5 star review on 19th September 2018

Richard

Feedwater Ltd 5 star review on 11th November 2016

Chris Gummer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a bit tricky trying to find the product l required. But once it was found the process for ordering was ok the delivery or carriage charge was nearly as much as the product which was the down side. Maybe if you get regular visits as l do it would be nicer if the engineers visiting could deliver and save the carriage charge.”

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Posted 6 years ago

Hi Nicholas I agree charges for shipping chemical are high especially if it is just 10Kg you require, unfortunately, chemicals can only be sent by certain couriers which charge handsomely for the privilege! We are currently reviewing the layout of the website to make it easier - as the webshop matures it makes sense to mould the site around it, hopefully it will be more intuitive in the future for you. Regards Ben Parkinson Marketing Manager

Posted 6 years ago

“Great customer service and patient advice about taking and sending a water sample for testing”

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Posted 6 years ago

“Very prompt service and very easy to use”

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Posted 6 years ago

“Very prompt delivery of items, helpful customer service/ technical staff. All round good experience dealing with Feedwater, would definitely use again.”

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Posted 6 years ago

“Very helpful and knowledgable. Their team helped to point us in the right direction for the test we needed and helped us to interpret that result and formulate a solution too. Highly recommended.”

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Posted 6 years ago

“Excellent service and follow up advice on how to treat without trying to sell me their service.”

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Posted 6 years ago

“The Feedwater site was very easy to use and we received an excellent service from the company”

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Posted 6 years ago

“There was no interpretation of the results for a layman, one would need to be a chemist to understand the significance of them. I had to call the lab for an explanation. I chose feedwater because the website suggests tests are done in-house, but then I discover some aren't and have been significantly delayed. I'm unimpressed by this service.”

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Posted 6 years ago

Hi Robin Apologies you have experienced a delay, I believe there is a broken piece of equipment required for some chemical parameters which puts this out of our control. We have two onsite labs but certain parameters are tested by our partner lab so we can offer more complete and valuable packages, I believe Mykal provided advanced warning there would be a delay. As for interpretation, this was for the micro-analysis, not chemistry, you can see a rundown on interpreting results on the product page where you bought the product but we are in the process of modifying the system whereby it sends out an FAQ pdf along with the results. UKAS rules limit what we can put on the result certificates themselves so no interpretation would have been allowed, we know some customers like to speak to us about their results so this is being worked on as a value added service plus it will also save the lab time so win-win. Kind Regards, Ben - Marketing Manager

Posted 6 years ago

“Excellent service, couldn't have been more helpful. Would highly recommend this Company.”

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Posted 6 years ago

“After sending my samples to you I was told that the lab analysis was not available due to building work so didn't receive a full report, only that there was E.coli present. It was not the service I paid for in my opinion !”

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Posted 6 years ago

Hi Fraser The lab refurbishment work has been completed now so we have twice the capacity and a new more efficient workflow, unfortunately, there was no access that weekend to perform the TVC analysis. The lab should have sent a bottle to resample for the TVCs, since you didn't get what you paid for I will partially refund for the microbial potability. Ben - Marketing Manager

Posted 6 years ago

“a catalogue of issues and miscommunications - i would never use FeedWater again”

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Posted 6 years ago

Hi Clive I have had a look into your order and it looks like issues were down to instructions not being followed properly. Water analysis is a very customer involved product where issues & delays can arise if customers don't send the samples back with paperwork. I believe we still managed to get results to you well within the stated 7-10 day lead time. We continuously listen to customers to try and improve the process, if you have any feedback on how we could make the process easier for you please let us know. Ben - Marketing Manager

Posted 6 years ago

“Generally a good service”

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Posted 6 years ago

“A service you can tailor to your own needs, clear pricing and instructions, results by email”

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Posted 6 years ago

“First time sourcing a microbiological analysis. Great communication, great instructions and best of all effortless! 👍🏻”

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Posted 6 years ago

“The follow up explanation”

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Posted 6 years ago

“Quick results to my water test and an easy company to deal with. Will definitely use again.”

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Posted 6 years ago

“We have found Feedwater Ltd Professional and very efficient and have every confidence in recommending their services.”