“Excellent and well fitting gear for t’larger gentleman. Have bought more from
FLAB, the delivery time is excellent. I’ve yet to try the returns process because I’ve not had to send owt back tha’knows!
Reet champion!”
“Purchased a couple of items now. Good quality gear, quick delivery. Excellent customer service. I would add it may be more expensive than other brands but you get what you pay for and you get quality that fits and is comfortable. Thank you”
“Fantastic kit, so comfortable for less athletic shapes, great designs in good quality fabrics and well manufactured. I’d never go back to buying ‘other suppliers’ cycling clothes given the choice!
Goods always arrive promptly. I’ve never needed to use the returns service but it looks easy enough”
“I am really pleased with everything I have bought from the Fatties.
It gives me great pleasure to buy from such a British and European endeavour and particularly with deep roots in Northern England. That said, if the gear wasn't high quality I wouldn't go near it. I am here because it is good.
Proud to wear you.”
“Fat lad at the back is a very good organization.
The gilet is perfect, but I had to pay 20 € extra for customs duty to the postman.
There was no information on your website, that I have to pay this.
Therefore my cycling gilet became very expensive:
54,99 GBP price + 10 GBP postage fee + 14,88 € costoms duty + 6 € fee”
Hi Maria
This information is all covered in Shipping and Delivery on our website. Please reach out to us at fatlads@fatladattheback.com for further help with this.
“Sent wrong goods. Have had a string of emails dictating it’s very important I do this and I must do that…take photos of the goods, the bar code etc. How about believe the customer you have made a mistake. FLatB, it’s very important you send customers the goods they order and minimise the inconvenience to them when YOU make a mistake E.g. organise for the goods to be collected when the courier delivers the correct goods. Not impressed with the service at all. For such expensive goods this is not an experience I wish to repeat.”
Hello,
Mistakes can happen from time to time! We are very sorry that you received the wrong item - unfortunately your item didn't have the correct barcode and we just needed to verify this so that we could pass the message along to our warehouse so it wasn't sent out to someone else.
We have offered to pay for the return postage and replace the item - I'm afraid courier services aren't something we offer in cases like this so sorry about that. As mentioned earlier, if you let us know you're sending the item back, we'll get the correct one in the post straight away.
