“The clothing is excellent, as always, however customer service is now so poor they don't even respond. Paid for express delivery and it took a week to arrive. Contacted customer service who didn't take the time to respond.
I would now think twice before ordering. It's a real shame.”
Hi Tracy
We responded to your email advising us of the issue with your delivery 30 minutes after we received it.
We take the time to respond to all enquiries and our customer service is still as good as it has always been.
I suspect that on this occasion our email was trapped in your SPAM filter because you did not respond.
I am sorry about the delay with your order - DHL had some challenges at the beginning of the month and this impacted all of their deliveries.
I understand that you feel let down but I can assure you that our customer service is not 'now failing' and that our business and ethos is unchanged.
“Quality gear that actually fits with fun and friendly designs. It's refreshing to have a sizing guide for cycling gear that is actually accurate and the results are excellent, whether it's jerseys or undershorts. Also the friendliest and most supportive group on the Web, a real sense of community.”
“Absolutely amazing! I wasn't too sure about the size so I dropped an email with my measurements at FLAB and they replied very fast with recommendations. Based on these recommendations I ordered two jerseys and they are wonderful!”
“If you’re fed up of Italian styled clothing that doesn’t fit your British body but still want quality too this is the company to go to. Others have come close but not got it spot on like FLAB”
“It's the greatest of all time. I come from a "round" people. You won't find any tall skinny folks at our family reunions. Grea fit. And I get lots of comments on "Fat Lad at the Back" on the first bib I ordered.”
“I LOVE FLAB!!
Awesome gear - better customer service - particularly as an international (Canada) customer.
I Own it - wear the bold "Fat Lad At The Back" emblazoned on all items. Get great comments and support from people on the trails (and a nice boost to confidence getting that support from ownership of my fitness endeavours)”
“Wasn't sure about wearing a short sleeved Jersey but I love them now, keeps me cool even though they zip up to my neck, the bright colours and logo seem to make drivers give me more space, they are probably laughing at me but who cares if they pass with more care. Excellent.”
“I returned my cycle sleeveless jacket and requested a size 42, to date i have not received either an acknowledgement, refund or new jacket.
Irene shearer”
I am sorry that you were disappointed by our returns process.
Returns take up to 14 days to process as per our T&C's.
I know that this is slow in comparison to large companies like Amazon and Next etc. but we are a small company and have to work within the service levels of our warehouse.
I have checked your return and see that it was processed last week.
