“£8 Express delivery (advertised same day dispatch and next day delivery) wasnt sent until the end of the week (ordered on a Monday morning) and arrived after 12 days. Once they came they didn’t even look like cycling socks, no reference to cycling at all on the packaging so struggled to regift it as it came too late. Poor service and overpriced.”
Hi
I am sorry that you were unhappy with delivery.
We don't offer next day delivery - we offer an Express service which is delivered by DHL or DPD and this is faster than our standard delivery which is Royal Mail, but it is not marketed as next day.
Due to Royal Mail strikes and the sheer volume of orders over the Black Friday and Christmas seasons all couriers were struggling to maintain their usual service levels.
Your order was placed on Monday the 12th December and according to DHL's tracking arrived with you on Tuesday 20th - this is much longer than we would normally expect but unfortunately the situation was very much out of our control.
December was a very difficult time for most e-commerce companies and whilst I understand that you were disappointed that your item didn't arrive on time, I can assure you that everyone in our warehouse and at DHL were working tirelessly to deliver orders as quickly as possible.
“I ordered 2 new tops before Christmas and as usual the fit and finish was first class. The quality of FLaB gear is consistently great and superb value for money.”
“The two items ordered were delivered promptly, but unfortunately one was not right for me, and the other was spot on but I needed the next size up. So I returned the items, filling in a request for a refund and a request for a new size garment. This was nearly 3 weeks ago. So I’m not impressed with the service and hope an earlier email and this review prompts a response.”
“Great to finally be able to get perfectly cut and fitting cycling gear that actually fits to the normal U.K. man not racing snake race fit but now makes me feel like I’m not all chest and gut!”
“After searching for ages for products in certain sizes, I found all I was looking for, in one place, at your website. The range of products is great and you have some great deals.
The products I ordered arrived quickly and were packaged well. I loved the quality of the products I purchased; I haven't found any better sportsware anywhere else.
I would definitely recommend you to anyone who's thinking of buying cyclingware.”
“Ordered a cycle jacket was not delivered due to address issues
Told it was sent back and I would get a refund
Ordered another one told it was out of stock why could you resend my original jacket back out to me
Still waiting for it to come back in stock
No present. For Christmas
Poor service”
