“The jacket was a little tight around the middle which did surprise me having several other jackets and tops from both mans and tall & large range . Very comfortable and warm”
I gather that customer service is already dealing with this issue and is trying to locate the parcel with your local Customs department. I am sorry that it is taking so long. We are trying to get to the bottom of why you weren't contacted by your local Customs, however I gather that it is now on the move and so hopefully it should be with you soon. We are continuing to follow it and will update you accordingly when we have more info.
“When there are no problems with an order it's easy to give a five star review, but does it mean anything? What I want to know how a company does when something doesn't go quite right. So here goes:
I ordered some new cycling kit, but there was a minor manufacturing fault with one of the items. My email to FLAB, with photos of the problem attached, was replied to very rapidly with an apology, an explanation and a suggested solution. That solution was acceptable to me so, after a follow up email from FLAB to check some details, a replacement item was with me within a couple of days.
In short, there was a problem, FLAB sorted it faultlessly. That then gave me the confidence to buy some of the more expensive items on the website - which I am also very happy with.”
“I’ve bought a few products from FLATB, a couple of padded pants and thermal base layer & jacket.
There absolutely great! I’m still fairly new to cycling but these products make it enjoyable :)”
“I love my clothes. The quality is great . They fit perfectly. So often as a big man I've had to put up with clothes that don't fit well or don't look good . The price isn't cheap but that's because of the quality not the company's profit margin . Will certainly buy more clothes when I need them from Fat Lad At The Back”
“I'm an older, fat lass at the back, and was despairing about finding any padded cycling gear - having tried on a pair of cycling shorts allegedly in my size but which were at least 1-2 sizes smaller than any of my street clothes in that size. Then I found your lovely website and am now the delighted owner of a comfortable, well fitting, pair of padded thermal leggings. To quote Arnie "I'll be back".”
