Fast Loan UK Reviews

Name: Fast Loan UK
Address: 2 Falcon Gate, Shire Park, Welwyn Garden City
Rating: 4.74

4.7 Rating 211 Reviews

95 %

of reviewers recommend Fast Loan UK

Company Reviews

Metrics

Info

4.7

Based on 211 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

contactus@fastloanuk.co.uk

Location:

2 Falcon Gate, Shire Park
Welwyn Garden City
AL7 1TW

Write Your review

Tell us how Fast Loan UK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company for loans.. Joe the customer service manager is fantastic no matter what time of day you contact hell reply”

Helpful Report

“I had to take this loan out of necessity and overall I was very surprised at how quick and simple the application process was. This is the first time I've taken a short term loan and it's not the cheapest, needs must! However, the repayments are affordable. If you need funds quickly I would recommend. Probably not suitable if you are struggling financially.”

Helpful Report

“Very good service. very happy customer. Thanks you FastLoan UK for helping when I was short of funds.”

Helpful Report

“My income has been reduced due to Covid and I was worrying how this would affect my bills. I currently have a loan with Fast Loan UK and when I informed them of my situation they were extremely helpful. My account was frozen and I have been given time to get myself back on my feet. Thank you to Katie for your assistance.”

Helpful Report

“Made an application which was pre approved, I understand this may not be 100% approved but to not get an email, call or text if very poor form. Its hard going through financial hardship and applying for such loans so a little bit more care would be nice. I only assume I am not successful as I have not been given any indication. Not great when you took a pay slip off me”

Helpful Report

Hi Chris I hope you are well. We are very sorry you have had a bad experience with Fast Loan UK. I have just looked through our logs and can see that we did email you letting you know the application was unsuccessful. Sometimes these emails fall straight into your junk folder, so I'm sorry if this was the case. I can also see that a text message was sent to you but sometimes these can get delayed or stuck in a queue. Just to let you know that all sensitive information provided in your application will have been deleted in-line with PCI compliance regulations. We hope you was able to secure the finance you needed and wish you and your family all the best Fast Loan UK

“Very good Loan company. Unfortunately I got behind on payments due to covid19. I spoke to a customer care manager directly and I was able to set up a repayment plan that is affordable. Very good customer service”

Helpful Report

“The application was simple enough. Thanks Fast Loans as you helped me out of spot. Wishing you all the best. Stay safe”

Helpful Report

“Be careful because this company steals customer data and later sells other data to other companies without permission, No one ever answers emails they don't have a phone number to call!!!”

Helpful Report

Hi Seery, we're very sorry that you have had a bad experience with us. I just wanted to make you aware that we do not steal customer data or sell on your data. All our processes are in-line with GDPR guidelines. In instances where loan applications are unsuccessful, we do give customers the option to be considered by other lenders on what's known as a Pingtree. This therefore give other lenders the opportunity to offer you a loan with your permission. At the point where we redirect you this is clearly pointed out, and you would have to accept the terms and conditions before proceeding.

“The application process was pretty straight forward. Money was sent straight away. Very good”

Helpful Report

“That was extremely quick and seamless. I have had a lot of large expenses and am just a bit short this month. Many thanks for helping me through. All the best Miss Fietto”

Helpful Report

“Provided great service throughout. I am especially thankful for them for helping me when I couldn't afford to make a scheduled payment due to this pandemic. They froze the balanace of my loan and did not apply any fees. Really good lender. Thank you”

Helpful Report

“Joe was very helpful with processing my payday loan”

Helpful Report

“Brilliant. Fast and very helpful. Also a professional company”

Helpful Report

“Brilliant fast service from the outset , also very good customer service from Joe. 5*”

Helpful Report

“I must say that my rep Joe is the most helpful of people and never ever puts barriers in the way, he does the transfer straight away.”

Helpful Report

Hi, Thank you for rating our service 5*! We make sure our Customer Care Managers are fully trained to ensure a high level of service is provided to all our customers. We really appreciate your kind words. Fast Loan UK

“Excellent!!!”

Helpful Report

Hi, Thank you for rating our service 5*! We try making the borrowing process as simple as possible whilst at the same time ensuring adequate affordability assessments are in place. We really appreciate your kind words. Fast Loan UK

“I have used lots of different lenders in the past. In terms of the borrowing process I can't knock it. super easy really fast. If the rates were a bit cheaper it would be 5stars”

Helpful Report

“Application was quick and easy, money clerared in my account instantly, all communications were clear and easy to understand. Overall I am really happy. All I would say is the uploading of wage slip section took a while to load but wasn't a big deal”

Helpful Report

“Really happy with the service. Does exactly what it says on the tin. Thanks you Katie you were great with all your help!”

Helpful Report

“Applied and uploaded my details Amd wageslip with no reply at all. Been trying call and email with no reply. Who has my details. And what’s going on. This is a joke!!!”

Helpful Report

We are really sorry you've had a bad experience with Fast Loan UK. Please note that in 90% of cases our lending decisions on applications are made instantly. In cases where a manual decision needs to be made by our underwriter it can take a few hours. We do inform applicants of this. We have now given you our decision and we hope you managed to secure the borrowing you wanted elsewhere.

Fast Loan UK is rated 4.7 based on 211 reviews