Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,406 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,406 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 26th February 2025

Pierre

Farrar & Tanner 5 star review on 11th February 2025

Andy

Farrar & Tanner 5 star review on 9th February 2025

Hayley Gray

Farrar & Tanner 5 star review on 18th January 2025

Charles

490

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flask I ordered is beautiful and just what I had in mind. The funnel that comes with it to fill the flask is made of cheap plastic, a stainless stell funnel would have been nice. Lastly, the captive top on the flask came off its hinge when I rinsed the flask before the first use. That said, customer service was very quick to respond and resolve the matter by offering me a refund or replacement.”

Helpful Report

(Cheltenham) - Posted 2 weeks ago

“I am happy with my new handbag. A slight criticism is that the leather is not as soft as I would have hoped.”

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(Cheltenham) - Posted 1 month ago

“Coference pad folder - leather. Ordering this to look as pro in my upcoming management level Job interview. It looks great and I'm sure it will convince the audience. Only development idea is to make left sheet pocket bit more spacy that I can put some A4 doc's more in.”

Helpful Report

(Cheltenham) - Posted 1 month ago

“Beautiful belt and adore the personalisation. However was extremely disappointed at the positioning of it. I wasn’t given the option to select placing of this. Unfortunately it has been done on the outside of the belt. Resulting that my husband won’t wear it because of this. Really thought it would be on the inside.”

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Posted 1 month ago

“Very good service.would recommend this company. LB”

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(Cheltenham) - Posted 1 month ago

“Loved the pocket watch I got for my husband 70s some minor questions but all sorted quickly so all in all would recommend.”

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Posted 1 month ago

Hi Diane, Thank you for your lovely review! We're so glad to hear that your husband loved the pocket watch and that any questions you had were quickly resolved. Best regards, Jamie Farrar & Tanner Customer Service

Posted 1 month ago

“Very nice looking cocktail shaker”

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Posted 2 months ago

“After initial upset and disappointment, F&T really pulled out all the stops, to rectify the problem and get the gift to me in time for Christmas. The belt is fabulous, and customer sevice were excellent.”

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(Cheltenham) - Posted 2 months ago

“These items were bought as a gift. They look just as they are described and came well packaged and the delivery was quick.”

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Posted 2 months ago

“Product was very good, but a bit disappointing that I didn’t get free postage or discount for having signed up!”

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(Cheltenham) - Posted 2 months ago

“I was happy with all aspects of the order from its placing through communication to delivery in spite of Storm Darragh's disruption. The product looks great - and I'm confident that the recipient will think so too.”

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(Cheltenham) - Posted 2 months ago

“Speedy service and excellent products at good prices. Thank you.”

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(Cheltenham) - Posted 3 months ago

“Very fast delivery. Easy to order. Lovely items for sale.”

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Posted 3 months ago

“Good range, high quality products at good price. Good customer service always prompt to help and satisfy. Will purchase from them again. Satisfied customer”

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(Cheltenham) - Posted 3 months ago

“This wallet is what my husband has asked for Chistmas from me. It looks just like the description he gave me. I am sure he will like it.”

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Posted 3 months ago

Hi Anne, Thank you for your lovely review! We're delighted to hear that the wallet matches your husband's description and that you're confident he'll like it. It's always wonderful to find that perfect gift for someone special! Best regards, Jamie Farrar & Tanner Customer Service

Posted 3 months ago

“Pleased with what I ordered. Arrived in good time.”

Helpful Report

(Cheltenham) - Posted 3 months ago

“Lovely silver clock. Would be useful to have it specified on description exactly where the personalisation is as well as on the visual - i.e. for this it is on the glass and not the silver which would have looked better.”

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Posted 3 months ago

Hi Emma, Thank you for your thoughtful feedback! We're glad to hear you love the silver clock. Best wishes, Jamie Farrar & Tanner Customer Service

Posted 3 months ago

“Oke for mennn”

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(Cheltenham) - Posted 5 months ago

“Chefs knives for a gift, look good, delivery fast would use this company again”

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Posted 7 months ago

“Very helpful staff”

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Posted 7 months ago

Farrar & Tanner is rated 4.8 based on 6,406 reviews