Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,406 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,406 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 26th February 2025

Pierre

Farrar & Tanner 5 star review on 11th February 2025

Andy

Farrar & Tanner 5 star review on 9th February 2025

Hayley Gray

Farrar & Tanner 5 star review on 18th January 2025

Charles

490

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product and ordering process were both excellent but the service is undermined by the awful Royal Mail delivery service. 2 failed deliveries and the actual delivery outside of the time slot. Exactly what I have come to expect from RM but still very frustrating when you need to stay in to accept the delivery. Strongly recommend you change delivery partner.”

Helpful Report

Posted 1 month ago

Dear Nick, Thank you for your review and feedback. We’re delighted to hear you were happy with the product and ordering process, but we’re sorry to learn about your delivery experience. As this is a bladed item, the law requires us to verify that the recipient is over the age of 18 at the time of delivery. We take age verification very seriously to ensure these items are delivered responsibly and in compliance with legal requirements. This includes ID checks both at the time of ordering and upon delivery. We understand that delays and missed time slots can be frustrating. However, please note that any courier used for delivering bladed items must follow the same legal requirement for ID verification at delivery. Thank you for your patience and understanding. If there’s anything further we can assist you with, please don’t hesitate to reach out. Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 1 month ago

“I ordered a travelling chess set adorned with a brass plaque. Upon initial inspection, I was quite pleased with the product; however, opening the chess set revealed a somewhat disappointing level of care. The padding was cheaply glued to the inside of the set, and some pieces were not adequately sanded. I am a bit surprised these imperfections made it past quality control. On the whole I was quite pleased, although, I doubt this product will stand the test of time as it is not expertly manufactured.”

Helpful Report

(Cheltenham) - Posted 2 months ago

Hi Quinlan, Thank you for your review, I'm sorry to hear set came in such a poor condition, this isn't our usual standard. I can see that you haven't contacted us regarding this. Please can you email us with your order information and some images of the chess set, and we can exchange it for you. Our email address is customerservice@outdoor365.co.uk Kind Regards Jamie Farrar and Tanner Customer Service

Posted 2 months ago

“I bought a Filofax for my son. I didn’t feel it was value for money as I queried as to whether it was leather. I was assured it was and therefore I kept it. Unfortunately I cannot find replacement inserts to fit it. A5 too big and A6 too wide.”

Helpful Report

Posted 2 months ago

Hi Kareen, Thank you for your review, I'd like to reassure you that the Filofax you purchased is made from genuine leather, as confirmed by our customer service advisor. Regarding replacement inserts, we recommend contacting Filofax directly, as they offer a range of sizes and options that should work for your model. Their customer service team will be happy to assist you in finding the correct fit. Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 2 months ago

“Really good quality belt but I personally think it's over -priced”

Helpful Report

Posted 2 months ago

“This backgammon board is well-made and visually appealing. However, be aware that this is a travel-sized board, much smaller than a standard full-sized version. While it’s convenient for portability, the smaller size might not suit everyone. Considering the size, it feels a bit pricey for what you get.”

Helpful Report

Posted 2 months ago

“Service was quick but I was disappointed with the engraving it’s so tiny! I expected the letters to be larger on the silver napkin ring I ordered also the packaging was very poor, just a little plastic bag stuffed through the ring not even wrapped around it for protection then stuffed in a cardboard envelope”

Helpful Report

Posted 2 months ago

“Great bag, lovely soft leather. Bit disappointed with engraved tag and the vost ofcthis.Thought this was going to be a luggage tag as shown on Web site but was just a small square of leather, attached with a link chain. Nothing like the picture on Web site. More like a promotional tag for the company. Hence 3 stars. Delivery was quick and safe.”

Helpful Report

Posted 3 months ago

“Hopefully good products - we won't know until the recipients open them at Christmas. Poor process on the website for ordering. Very confusing on billing and delivery addresses which ended with them being partially transposed which I had to intervene when the confirmation emails were sent. I didn't dare risk trying to put two gifts with different delivery addresses in the same basket to claim the discount offered so did them one at a time and still had hassle. I tried to order the posh packaging for both but gave up in the edn on the second one. In the event both packages were delayed in the delivery process with one being routed to an incorrect distribution centre. Uninsrpiring at best.”

Helpful Report

Posted 3 months ago

Dear Ian, Thank you for your review. Your order was placed on our standard delivery service, which, as outlined at checkout, can take up to 10 working days. Your parcels were dispatched on 3rd December and arrived on 10th December, within the expected timeframe. Regarding the billing and delivery addresses, our checkout process includes a clear tick box if you wish to separate these details. We appreciate you contacting us to amend your information, and we were able to adjust this promptly before dispatch. As for placing two separate orders to different delivery addresses, this approach was correct given that our system only applies one delivery address per basket. We understand that this may have added extra steps for you. Lastly, we regret that one package encountered a delay at a distribution centre, as this is rare and typically outside our immediate control once dispatched. We trust the recipients will enjoy their gifts, and we thank you for your order. Kind Regards, Jamie Customer Service

Posted 3 months ago

“It is a christmas present and not given yet so can't give proper review.”

Helpful Report

(Cheltenham) - Posted 3 months ago

“Wrong item delivered in box. Hoping once they receive its return someone personally handles the correct item is sent to me soonest. Customer service were responsive in apologising via email which I appreciated, but hoping it is sorted this week.”

Helpful Report

(Cheltenham) - Posted 3 months ago

“Nice penknife but was disappointed it didn’t come in any sort of presentation box or pouch”

Helpful Report

(Cheltenham) - Posted 3 months ago

Dear Jocelyn, Thank you for your feedback. We’re sorry to hear you were disappointed that the penknife didn’t come in a presentation box or pouch. Unfortunately, as the product is supplied to us in its current form, we don't have control over its packaging design. If there had been a box, it would certainly have been shown in the product images on our website. However, if you're not completely satisfied with your purchase, please feel free to take advantage of our free returns policy for a refund. For more information, please visit our returns page: https://www.royalmail.com/track-my-return#/details/6633 Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 3 months ago

“Not impressed. Lovely belt but the personalisation was rubbish. Took a while for us to actually find it. Wouldn’t buy again”

Helpful Report

Posted 3 months ago

Hi Andrea, Thank you for your feedback. We're sorry to hear that you are dissatisfied with your purchase. We have not received any email from you regarding this issue, but we are more than happy to assist in rectifying the situation. Please get in touch with us at customerservice@outdoor365.co.uk or give us a call on 03445678365. We can arrange a replacement or refund for you. We look forward to resolving this as quickly as possible! Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 3 months ago

“The knife I purchased was a very good price and I'm very pleased with it, and also the engraving I got put on the blade for an extra £5. However the age verification on the website didn't accept my perfectly good driver's licence or credit card details, and trying to contact customer services was a joke with the phone number not working and neither the messaging service.”

Helpful Report

Posted 3 months ago

Dear Mark, Thank you for your feedback. We're glad to hear that you're pleased with the knife and the engraving! However, I apologise for the inconvenience you experienced with the age verification process and our customer service. We recently encountered some technical issues with our website, which caused disruptions in both the verification process and our communication channels. We are actively working to resolve these issues to ensure a smoother experience for our customers moving forward. We appreciate your patience and understanding and hope to provide you with better service next time. If you need further assistance, please don’t hesitate to reach out to us directly at customerservice@outdoor365.co.uk Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 3 months ago

“The penknife and engraving of the item I purchased were beautiful. However delivery wasn't so good or communication from the company. The parcel was soaking wet right through to the penknife. It was purchase as a birthday present for my husband and I had to throw the box/ tube away and find something else I could gift it in. I sent photos and an email using their own messaging system to the company but heard nothing back. Expensive gifts but poor customer service.”

Helpful Report

Posted 5 months ago

Hi Nicola, I'm so sorry for the trouble. I cannot find any emails from the email address on your order, was this sent from a different address? We can definitely find a solution for this if you could email us directly on customerservice@outdoor365.co.uk. My apologies again for the disappointment. Best wishes, Stacey

Posted 5 months ago

“OK, there is no doubt that the folder I purchased was leather, however it is extremely thin, and does not seem to be particularly durable. The addition of a very cheap pen, and a notepad with only a dozen pages does not really do much to suggest that this is a high quality item. The ring binders also seem very lightweight and cheap, and overall, I am not hugely impressed with what I receved vs what I paid. I have not researched this further as yet, but I am of the opinion that better quality products are available at much cheaper prices”

Helpful Report

Posted 6 months ago

Hi Richard I can see you have left another review regarding this order for the ring binder. I have responded to that review and emailed you offering for you to return it to us for an alternative product or a refund. Many thanks Kind regards Sue Customer Service Farrar & Tanner

Posted 6 months ago

“Nice product well made. Release catch a bit hard to release.”

Helpful Report

Posted 7 months ago

Hi Michael I am sorry to hear the catch is a little stiff. I have emailed you regarding getting this resolved for you. Many thanks Kind regards Sue Customer Service

Posted 6 months ago

“Nice quality secateurs, but they need to make it clear they are lightweight. They are more like ladies' secateurs. They don't cut anywhere near as well as my 20 year old Wilkinson Sword secateurs.”

Helpful Report

Posted 8 months ago

Hi Steve Thank you for your feedback and apologies for the disappointment with the weight of the secateurs. I can see you have emailed us too and have said you are happy to keep them regardless. Our marketing have been advised of your feedback, thank you. Kind regards Sue Customer Service Farrar & Tanner

Posted 8 months ago

“I am a returning customer and have no issue with the product or customer service per se. On this occasion the block of knives were a day late and I need them for Christmas Day so went looking elsewhere. I found the same block of knives in a supermarket for £55, £31 less than I paid. The block of knives arrived. I would have returned them but for an extra thick piece of adhesive tape which wrecked the box when I opened it. So, I will not be buying from the company again, sadly.”

Helpful Report

Posted 1 year ago

Hi Alan, Thank you for your review, You're welcome to return this for a refund. Please see returns link below. https://www.royalmail.com/track-my-return#/details/6633 Kind Regards, Jamie Farrar and Tanner

Posted 1 year ago

“Still waiting delivery”

Helpful Report

Posted 1 year ago

Hi David, Thank you for your review, I'm sorry to hear you haven't received your order. I'd love to look into this for you. Please can you email me with your order number. My email address is Jamie@outdoor365.co.uk. Kind Regards, Jamie Farrar&Tanner

Posted 1 year ago

“Quality was not as expected”

Helpful Report

Posted 1 year ago

Farrar & Tanner is rated 4.8 based on 6,406 reviews