Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,406 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,406 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 26th February 2025

Pierre

Farrar & Tanner 5 star review on 11th February 2025

Andy

Farrar & Tanner 5 star review on 9th February 2025

Hayley Gray

Farrar & Tanner 5 star review on 18th January 2025

Charles

490

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the product was not of a quality i expected and im finding it impossible to return, i feel a little bit conned here.”

Helpful Report

Posted 2 days ago

Dear Sean, We're sorry to hear that the product didn’t meet your expectations and that you’ve had difficulty returning it. We emailed you yesterday with details on how to use our free returns service, including booking a collection from your address or dropping it off at your nearest post office. If you’re still experiencing issues, please don’t hesitate to reply to our email or call us on 0344 567 8365, and we’ll be happy to assist you further. Kind Regards, Farrar and Tanner Customer Service

Posted 2 days ago

“Board dreadfully damaged on arrival. Being dealt with by customer service.”

Helpful Report

(Cheltenham) - Posted 2 weeks ago

“The block was already broken when received. Couldn’t be bothered to send it back”

Helpful Report

(Cheltenham) - Posted 1 month ago

Dear Xuan, Thank you for your email, I'm so sorry to see that the knife block arrived damaged. Please do return this to us using our free returns link below, as we'd like to replace or refund this item. https://www.royalmail.com/track-my-return#/details/6633 Kind Regards, Jamie Farrar and Tanner

Posted 1 month ago

“Very disappointed with my first and last purchase from Farrar & Tanner. Ordered a Christmas gift with an engraved message but it arrived minus the engraving despite paying extra for the service. Not enough time to rectify before Christmas so very disappointing.”

Helpful Report

(Cheltenham) - Posted 2 months ago

Hi Lee, Thank you for your review, i'm sorry to see that the order arrived without engraving. I can see that our customer service team offered to send a new order with engraving, however you requested a refund on the engraving fee, which has now been processed. Kind Regards Farrar and Tanner

Posted 2 months ago

“Disappointed that the product did not come in a box, to keep it in. I have a chequers game and I wanted this for a present for someone who admired mine.”

Helpful Report

Posted 3 months ago

“The product I ordered is fine. The only let down, is when I purchased the btl of wine, I was supposed to be given the option to engrave the wooden box, however the system took me straight to payment. Immediately after the order went through I emailed customer service to request the engraving as it was a special occasion, to be told the item was already shipped. Due to the experience unfortunately, won't be using again”

Helpful Report

Posted 8 months ago

Thank you for your feedback. We strive to dispatch the majority of our orders within 24 hours to ensure timely delivery, and I'm sorry to see that we couldn't reach your engraving request in time. We apologise for any inconvenience caused by the missed engraving option. The "add engraving option" is available on the product page, but it seems this was missed during the ordering process. We'd be happy to send out a replacement box with the engraving added at no additional charge. If you'd like to proceed with this, please email me-Jamie@outdoor365.co.uk, and we can arrange this. Kind Regards, Jamie Farrar and Tanner Customer Service.

Posted 7 months ago

“Sorry but presentation box wasn't what I expected ( I got much more presentable box from Dewar's) but the bottle of gin was ok.”

Helpful Report

Posted 9 months ago

Dear Dejan, Thank you for your review, I'm sorry to hear that the order wasn't as expected. You are welcome to return your order via our free returns service below: https://www.royalmail.com/track-my-return#/details/6633 Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 9 months ago

“Bought a Mele & Co Watch Display Box as a Birthday Gift. The decorative packaging arrived damaged/ ripped and the paint on the box was blistered. Not impressed with the quality control before shipping. As this was purchased last minute, I had no time to return. I had to give to gift with some apologies.”

Helpful Report

Posted 9 months ago

Good afternoon. I am sorry to read about the issues with your recent purchase from Farrar & Tanner and would like the opportunity to try and find a resolution that you would be satisfied with. Having searched our emails, I cannot find any communication regarding this so I have emailed you directly. Many thanks Kind regards Sue Customer Service

Posted 9 months ago

“I ordered : Ladies Allanton Leather Belt - Brown SKU: LAC0306BR51S Size Small However, I received a size medium belt.”

Helpful Report

Posted 1 year ago

Apologies you were sent the wrong sized belt, I'm pleased we were able to resolve this situation over the phone. Thank you for taking the time to speak to me.

Posted 1 year ago

“Email from this company - incomplete salutation poor spelling within letter reflects on their overpriced and mediocre product. Not impressed.”

Helpful Report

Posted 1 year ago

Good afternoon. I'm sorry to hear you are not satisfied with the Solid Brass & Wood Contemporary Chess Set that you ordered from us recently. In order to resolve this for you, would you please contact me on customerservice@outdoor365.co.uk Many thanks Best wishes Sue Customer Service 0344 5678 365

Posted 1 year ago

“I’ve ordered a bbq set with a bag but the buttons were already damaged and rusted.”

Helpful Report

Posted 1 year ago

“I bought these gardening work gloves for my adult son. They look "cool" for a younger gardener. So many gardening gloves look too feminine or fuddy duddy. I thought these would be just right for him. However, despite of getting the extra large size they were way too small. My husband couldn't get his hands in them. They were returned. I have received a refund. Shame as they looked great.”

Helpful Report

Posted 1 year ago

Hi Kate, Thank you for your review, I'm sorry to hear the that the gardening gloves did not fit. I can see that the gloves were returned and the refund was processed immediately. Kind Regards, Jamie Farrar and Tanner

Posted 1 year ago

“Placed an order with 1-3 express delivery for a birthday. No communication and no item. Disappointed”

Helpful Report

Posted 1 year ago

Hi Mary, Thank you for your review, I do apologies, it appears as though there has been a dispatch error with your order. Your order will be dispatched today and I have upgraded the shipping to next day delivery for tomorrow. My apologies once again. Kind Regards, Jamie Farrar and Tanner

Posted 1 year ago

“Livraison non conforme”

Helpful Report

Posted 1 year ago

Good afternoon, I'm sorry to see this. Having checked the tracking the order was delivered in 6 days, which is within our estimated time frame for international orders on standard delivery. We do not have any contact from yourself regarding an incorrect delivery, so please can you email us directly. Our email address is customerservice@outdoor365.co.uk. Best wishes, Stacey

Posted 1 year ago

“Order came as expected but issue with the length of the chain. I contacted the company by email 4 times and have not received a single answer, for this I would recommend staying away from this company!”

Helpful Report

Posted 1 year ago

Good morning Igor, I'm very sorry to see this, I have found your order but I cannot find any emails under your email address - we currently have no open contacts from you. The correct email is customerservice@outdoor365.co.uk so please do email us there as we are more than happy to help with any queries. Best wishes, Stacey Farrar & Tanner

Posted 1 year ago

“Poorly crafted markers for Backgammon. Many scratches. Poor brass plate. Miscoloured. Expensive game in this embodiment should have higher finish.”

Helpful Report

Posted 1 year ago

Hi Bjarke, I'm so sorry to read that the backgammon board arrived in such a poor condition. We have responded to your email regarding this to arrange a replacement set to be dispatched to you. Kind Regards, Jamie Customer Service

Posted 1 year ago

“I love the idea of the compendium and the advert says walnut so I expected solid wood. It’s actually made of a laminate type veneer so I’m disappointed.”

Helpful Report

Posted 1 year ago

Hi Joanne, Thank you for your review, I'm sorry to see that yu aren't happy with with the games compendium. We do say in the product details that the wooden case is laminated wood in light walnut colour. We want you to be happy with your purchase so please do return this to us using our free returns service service-https://www.farrar-tanner.co.uk/returns-warranties Kind Regards Jamie Customer Service

Posted 1 year ago

Hi Joanne, Thank you for your review, We mention in the product description that this is laminated wood in light walnut colour, so my apologies if you missed this. We want you to be happy with your purchase so please do return this to us using our free returns service for a refund. https://www.farrar-tanner.co.uk/returns-warranties Kind Regards, Jamie Customer Service.

Posted 1 year ago

“I was disappointed with the crib set I bought as it been made incorrectly.”

Helpful Report

Posted 1 year ago

“We ordered a chess board It was 150 euros Nonetheless was it of very poor quality Cheap and obviously Chinese”

Helpful Report

Posted 2 years ago

Hi Sven, Thank you for your review, I am sorry to see that you aren’t happy with the quality of the chess set. We have refunded the order in full for you. Sunrise games are handcrafted in Poland and do meet the FIDE standards. Thank you, Jamie Customer Service

Posted 2 years ago

“I have recently puchased a cheas baord for my husbands birthday and on opening it the weekend the board has a chip on it which i am not very happy about”

Helpful Report

Posted 2 years ago

Hi Carla, we'll contact you directly to get this resolved for you. Best wishes, Customer Service

Posted 2 years ago

Farrar & Tanner is rated 4.8 based on 6,406 reviews