Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.79

4.8 Rating 6,175 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,175 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 9th November 2024

465

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product at great price. Very quick turnaround from submitting order to receiving goods. Brilliant customer service, will definitely use again.”

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Posted 1 year ago

“Fantastic service......Ordered a personalised wine box on Sunday afternoon and it arrived on Monday at 10.15 am! Very happy with both the product and price. First time Ive ordered from this company but have no reservations about recommending them on this experience. Well done!”

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Posted 1 year ago

“I ordered a seat walking stick on 3 August and as of 14 August it still has not been delivered. Unfortunately it was intended as a birthday gift on 7 August...paid £9.95 for next day delivery too. Emailing customer service has been fruitless. They just sent me a photo of my front door with no explanation of where my item was. I have just spoken to Caitlin in customer services who has assured me that my item will be delivered today. Without prompting, Caitlin also offered to refund the postage charge, which is the very least that you could do. I have been let down by F & T and won't be ordering from you again, you have proven to be unreliable in what is a very competitive market. There are many other suppliers I can choose from. I hope you find this review/feedback helpful.”

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Posted 1 year ago

Hi Justin, Thank you for your review, I'm sorry to see that you aren't happy with the delivery of your order. The courier collected the stick seat from our warehouse on the 4th August and attempted delivery on the 7th, however nobody was in to sign for the parcel. The parcel was then held at the depot for 4 days awaiting re-delivery instruction. As they hadn't received an update from you the parcel has been put of for a re-delivery attempt today. I'm very sorry for courier issue and I can see that the refund for the postage fee has been processed. Kind Regards, Jamie Customer Service

Posted 1 year ago

“Excellent present for a grandson who loves playing chess”

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Posted 1 year ago

“The Backgammon set arrived well packaged and on time. The box is well finished and looks the part and I am very pleased with everything that came with the set. So I would recommend Farrar and Tanner for all their products if they are of the same quality.”

Farrar & Tanner 5 star review on 14th August 2023

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Posted 1 year ago

“Good product dispatched and arrived very quickly. However we were upset to find that the box had been damaged presumably when the glasses were taken out for engraving. The company seems genuinely concerned. The glasses were as a gift so we wanted a replacement box which they were unable to supply although one assume that they had goods in stock and could have taken a box from there. We were offered a reasonable discount but stil it left a bit of a sour taste to have to give a gift in a damaged box.”

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Posted 1 year ago

Hi Jefrey, Thank you for your review, I'm very sorry to see that the presentation boxes arrived damaged, I do remember our email thread regarding this. Having checked with our stock manager we unfortunately do not have any spare presentation boxes to offer and offered the partial refund to compensate for this. I can see that this partial refund was accepted and has now been processed. Kind Regards, Jamie Customer Service

Posted 1 year ago

“Very nice item. Reasonable price. Nicely boxed and delivered timeously. Very pleased with quality of item and with service.”

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Posted 1 year ago

“Excellent ultra fast service and a perfect product very well packaged.”

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Posted 1 year ago

“The service was great and the product exactly as described if not better. I can't think of any way it could be improved.”

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Posted 1 year ago

“I Ordered a tankard for my fathers 80th and it needed to be a specific one as i was buying a matching pair one for him and one for me. I found the one i needed and ordered it with engravement on it. I received an email 2 days later saying that they didnt have the one i ordered even though they sold it me. So i took an alternative. I emailed 4/5 times and called a dozen times and i got no reply for days and days even though i kept trying..............very very very poor !!!!!! Eventaulyyi got a different one and was given a load of excuses........well thankyou very much im very upset about this and wont be buying from you again........”

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Posted 1 year ago

“Tools are of a high standard would recommend”

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Posted 1 year ago

“Great service and product!”

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Posted 1 year ago

“Item arrived on time very good service due to what the item is very good check where all in place very happy with the service received”

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Posted 1 year ago

“Excellent service, prompt delivery with the usual high quality products.”

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Posted 1 year ago

“Very happy with the product which arrived in good time to be given as a Christening gift.”

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Posted 1 year ago

“My goods were fine as was the delivery. Unfortunately dropped the mug and smashed. Do you do spares for it”

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Posted 1 year ago

“Beautiful chess board with perfect storage. Finely crafted, a real treasure.”

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Posted 1 year ago

“We were so happy to discover this wonderful emporium of treasures! What fun it will be to re-visit and choose special surprises for everyone we love! Although there was a problem with one of the links on the website the customer service response was so swift and warm that it just made us more impressed with the company! Delivery too was efficient and fast. If you are pondering placing an order, hesitate no more! :)”

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Posted 1 year ago

“Beautiful gift made possible due great design, gorgeous engraving and superb website that enables me to know exactly what I asked for. Thank you”

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Posted 1 year ago

“Excellent product and good price, really quick delivery”

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Posted 1 year ago

Farrar & Tanner is rated 4.8 based on 6,175 reviews