Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,337 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,337 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 13th January 2025

478

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“interesting, high quality products; first class service”

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Posted 1 year ago

“The glass looks great. The quality is lovely. Delivery was very fast. Altogether a great online shopping experience.”

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Posted 1 year ago

“I ordered one of the knives as a xmas gift for my husband to use in the garden,delivery was very quick and the parcel was well wrapped and protected.I am sure hubby will be very pleased with it.Great company and great service.”

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Posted 1 year ago

“With Farrow and Tanner you know with certainty that the goods will be of a very high quality. The personalisation option of engraving a gift is a welcome touch to make things that extra bit special. Excellently packaged and reliable fast delivery. A class act.”

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Posted 1 year ago

“Arrived promptly and well packaged. Looks very expensive.”

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Posted 1 year ago

“The item is very well presented looks lovely and was delivered very promptly.”

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Posted 1 year ago

“Always deliver a fantastic item for personal own and gift idea:)”

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Posted 1 year ago

“Steak knives arrived quickly. We absolutely love them. They are just beautiful. Bought as a gift to ourselves. Very very happy.”

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Posted 1 year ago

“Really lovely quality products”

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Posted 1 year ago

“I purchased two gifts from Farrar & Tanner - a leather wash bag and a set of hand crafted steak knives and forks. The gifts were of a very high quality and beautiful made. They were wrapped with care and delivered as expected. I was really impressed with the hand written tags too a really touching extra. I was very pleased with my purchases and would definitely buy from Farrar and Tanner again and would highly recommend them to friends and family.”

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Posted 1 year ago

“Poor customer service, order didn’t arrive at expected time and unable to contact company”

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Posted 1 year ago

Hi Dave, Thank you for your review, I'm very sorry to see your order didn't arrive as expected. Our team on live chat have messaged you to resolve this but have yet to have a response. Please can you respond to the message, and from there we can get your order delivered before Christmas. Kind Regards, Jamie Farrar and Tanner

Posted 1 year ago

“It is a Cristmas present so cannot comment on durability. Quality looks good though. Arrived promptly and well packaged.”

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Posted 1 year ago

“Excellent service not opened chess set yet as it’s a Christmas gift”

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Posted 1 year ago

“Superb service, easy ordering & pick up. Product excellent”

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Posted 1 year ago

“Fantastic service and quality. Speedy delivery!”

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Posted 1 year ago

“Although I ordered at short notice before Christmas, the Children's Cutlery Set was engraved, sent out promptly and was beautifully gift wrapped, arriving with a few days to spare. Exceptional service at what must be a busy time of year.”

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Posted 1 year ago

“Ordered wine in wooden box as a gift,lid was beautifully engraved with personal message,order came in very quick,great gift set.”

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Posted 1 year ago

“Unfortunately I was sent completely the wrong item even though the correct item was listed on the invoice not very impressed”

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Posted 1 year ago

Hi Alison, Thank you for your review, I'm so sorry to see that you received the wrong item from your order. The item has been returned to us and a full refund has also been processed. My apologies once again. Kind Regards, Jamie Farrar and Tanner

Posted 1 year ago

“Great service and speedy delivery”

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Posted 1 year ago

“Had to return an order as wrong size, my mistake. Excellent customer services. Will use this company again”

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Posted 1 year ago

Farrar & Tanner is rated 4.8 based on 6,337 reviews