Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,400 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,400 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 26th February 2025

Pierre

Farrar & Tanner 5 star review on 11th February 2025

Andy

Farrar & Tanner 5 star review on 9th February 2025

Hayley Gray

Farrar & Tanner 5 star review on 18th January 2025

Charles

490

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The chess set didn't look like picure at all. Pieces looked different. The soft part inside the storage box is made cheap and quite careless though the set was over 100”

Helpful Report

Posted 2 years ago

Please contact us and we can look into this for you, it's most unusual for our photography to not match up to the product as we do all of our photography in house. We want you to be happy with your purchase so please do get in touch and we can look at what we can do to resolve this for you. Best wishes, Jude

Posted 2 years ago

“Initially , disappointed as product arrived with missing pieces. However on informing them of their error , I had a prompt & professional response incorporating an apology & the error was rectified. Jude from customer services was most helpful. The quality of their products that I received was very good..”

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Posted 2 years ago

“Never ordered from them before but I would definitely recommend them. Fast delivery and kept me up dated on the order status”

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Posted 2 years ago

“My mum loved her necklace.”

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Posted 2 years ago

“Super delivery, superb quality, Thankyou !”

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Posted 2 years ago

“Very happy with our purchase .”

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Posted 2 years ago

“Arrived on time we'll package, wonderful craftsmanship, very please Thank you.”

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Posted 2 years ago

“Nice range of gifts and reliable delivery options.”

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Posted 2 years ago

“We ordered a personalised chopping board for a special big birthday on December 8th. It failed to arrive by the birthday and then Christmas, New Year came and went too. It took to January 6th before I received a response to my multiple emails. Only then to discover that the item was probably lost in transit, eventually we were informed that the item was no longer available. Disappointed doesn’t cover it. My mother in law was so happy to have chosen something special for her son. Not easy when she is 80 herself. I will not use this company again and would not recommend them if you what something special”

Helpful Report

Posted 2 years ago

I am really very sorry we were unable to complete the order for you - the chopping board you bought was end of line and as you know was lost in transit to you, of course when we came to arrange a resend the item was no longer available. It's frustrating for us too when things go wrong and we feel like we've let you down, there's not an excuse for lack of communication - we were simply overwhelmed with additional enquiries caused by the many Royal Mail strikes and parcels not arriving when they were supposed to. Sometimes things go wrong and we can in this instance only apologise. Farrar & Tanner Customer Service

Posted 2 years ago

“Great product, quick delivery.”

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Posted 2 years ago

“Excellent service and product”

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Posted 2 years ago

“Amazing, outstanding,customer service with quality products. Super speedy delivery in perfect timing for both Christmas as well as an 18th Birthday in January. So happy to have come across Farrar & Tanner and the Swiss Store. Beautiful products & shopping is a pleasure with everything so smooth & easy from choosing what product to delivery, with amazing outstanding help from Jamie! Will be ordering for many years to come! Thank you for being the BEST!”

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Posted 2 years ago

“I did not order the knife with the cork screw,but did not need the hassle of sending them”

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Posted 2 years ago

“This is the fifth present I've bought for my husband from Farrar & Tanner - brilliant products, great service! The backgammon board is really gorgeous, lots of details in the wood. Thank you!”

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Posted 2 years ago

“Fantastic service from Farrar and Tanner, I ordered 3 gorgeous presents from them, one of which was personalised and they delivered very quickly. Would definitely order from here again.”

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Posted 2 years ago

“Farrar and tanner”

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Posted 2 years ago

Please could you contact us with your order number so that can check for you - we do post outside of the UK but your order may have been delayed by UK strike action. You can email directly to jamie@outdoor365.co.uk Many thanks, Customer Service

Posted 2 years ago

“Beautifully presented Rumikub set, thank you”

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Posted 2 years ago

“I am extremely happy with the cuff link box and the prompt service and delivery I received. The box is delightful, very elegant and of high quality. Thank you, Farrar & Tanner. Kind regards, Joyce”

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Posted 2 years ago

“I ordered a chess board and was very pleased with the service and the product. Will use this company again.”

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Posted 2 years ago

“Arrived following day from order. Excellent quality”

Farrar & Tanner 5 star review on 7th January 2023

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Posted 2 years ago

Farrar & Tanner is rated 4.8 based on 6,400 reviews