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Farrar & Tanner Reviews

4.8 Rating 6,394 Reviews
95 %
of reviewers recommend Farrar & Tanner
4.8
Based on 6,394 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Farrar & Tanner Reviews

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 11th February 2025
Andy
Farrar & Tanner 5 star review on 11th February 2025
Andy
Farrar & Tanner 5 star review on 11th February 2025
Andy
Farrar & Tanner 5 star review on 9th February 2025
Hayley Gray
Farrar & Tanner 5 star review on 18th January 2025
Charles
Farrar & Tanner 5 star review on 18th January 2025
Charles
Farrar & Tanner 5 star review on 18th January 2025
Charles
489
Anonymous
Anonymous  // 01/01/2019
Very pleased with my purchase excellent quality and speedy delivery! Thank you
Helpful Report
Posted 1 year ago
I am a returning customer and have no issue with the product or customer service per se. On this occasion the block of knives were a day late and I need them for Christmas Day so went looking elsewhere. I found the same block of knives in a supermarket for £55, £31 less than I paid. The block of knives arrived. I would have returned them but for an extra thick piece of adhesive tape which wrecked the box when I opened it. So, I will not be buying from the company again, sadly.
Helpful Report
Posted 1 year ago
Hi Alan, Thank you for your review, You're welcome to return this for a refund. Please see returns link below. https://www.royalmail.com/track-my-return#/details/6633 Kind Regards, Jamie Farrar and Tanner
Posted 1 year ago
Ordered Xmas present late and although it was an engraved wash bag they said it would be be delivered next day, and it was it arrived before 1pm next day very pleased with this and would definitely use again.
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Posted 1 year ago
Excellent communication and quality items
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Posted 1 year ago
Very bad service, cannot reach anyone through telephone contact. Chased so many times via emails finally received an email saying my order got lost in transit. Never received the item before Christmas, hence had to cancel the order.
Helpful Report
Posted 1 year ago
Great service Item ordered on Thursday 21st (late afternoon) arrived 8.30am on Saturday 23rd.
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Posted 1 year ago
Well packaged in all recyclable materials and delivered in time for Christmas despite my late orderThank you!
Helpful Report
Posted 1 year ago
Very disappointed. Ordered & paid for item for a Christmas present only to be told 2 days later out of stock. Should have been advised when ordering.
Helpful Report
Posted 1 year ago
Hi Belinda, Thank you for your review, I do apologies for the stock discrepancy and can see that your order was fully refunded. Kind Regards, Jamie Farrar and Tanner
Posted 1 year ago
Great chess set, well designed, something you have for life, good quality and timely delivery.
Helpful Report
Posted 1 year ago
Good range of quality products at reasonable prices. 👍
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Posted 1 year ago
Great product and well packaged for delivery. Purchased a pewter whiskey tumbler with engraving. Class product. Thank you very much. Would definitely recommend.
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Posted 1 year ago
Quality item quickly delivered.
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Posted 1 year ago
I’ve ordered a bbq set with a bag but the buttons were already damaged and rusted.
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Posted 1 year ago
Good customer service and lovely quality bag
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Posted 1 year ago
Lovely gardening gloves. Stylish and well made. Arrived promptly and we're well wrapped. Company recommended.
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Posted 1 year ago
Really great product and very prompt delivery. When I used the live online chat to change my delivery options I received immediate and friendly service. Excellent customer support. Thanks so much!
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Posted 1 year ago
Poor customer service. Tried to contact by phone and there was just a message saying no one was available due to staff shortages. Sent email headed “urgent” as directed by message and still await a reply. Would not use this company again based on customer service.
Helpful Report
Posted 1 year ago
Good afternoon, I'm so sorry for the delay in response from us. We are a very small team dealing with a high amount of customer contacts that we are doing our best to get through. I can see your email on the system so I will look into this immediately and get back to you via email. My sincere apologies once again. I really appreciate your ongoing patience during this busy period. I hope you have a lovely Christmas. Best wishes, Stacey
Posted 1 year ago
A Christmas whisky gift for a dear friend. Ordered two whisky glasses which arrived in a timely manner and beautifully and safely packed - away from damage ( as super fragile). Had the glasses inscribed for a personal touch and already in use by Xmas Eve! Will be sure to order again and maybe for our home this time. 💫cheers 🥃!
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Posted 1 year ago
Good service pleased with my watch. Could have done with a longer strap though.
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Posted 1 year ago
I recently purchased a Barbour hat and scarf set and the item arrived as described in a timely manner. Good quality product, would purchase again in the future.
Helpful Report
Posted 1 year ago
Farrar & Tanner is rated 4.8 based on 6,394 reviews