Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,336 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,336 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 13th January 2025

478

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the quality of goods received.”

Helpful Report

(Cheltenham) - Posted 1 month ago

“Very quick and prompt delivery. The quality was superb, could not be happier, would recommend 100%”

Helpful Report

(Cheltenham) - Posted 1 month ago

“The delivery was quick and smooth. The packaging was tidy and elegant. The product (backgammon set) was exactly as expected. Great value for money. The engrave was well worth the tiny extra cost.”

Helpful Report

Posted 1 month ago

“Love the weekender case! Really good quality, excellent delivery on time & packaged well! Already have the matching suitcase carrier so very happy!! 😃”

Helpful Report

(Cheltenham) - Posted 1 month ago

Hi Elizabeth, Thank you so much for your fantastic review! We're thrilled to hear that you love the weekender case and found it to be of excellent quality. We're also glad that the delivery and packaging met your expectations. Enjoy using it alongside your matching suitcase carrier! Best regards, Jamie Farrar & Tanner Customer Service

Posted 1 month ago

“Ordered the glasses on Sunday and opted for standard delivery. My glasses arrived on the Tuesday in perfect condition and I couldn't be happier with the quick and efficient service I received from Farrar & Tanner.”

Helpful Report

(Cheltenham) - Posted 1 month ago

“The handles are painted Matt black and flakes off. The knives look cheap now, totally not worth purchasing!”

Helpful Report

Posted 1 month ago

“order came in perfect condition and speedy delivery!”

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(Cheltenham) - Posted 1 month ago

“Pleased with what I ordered. Arrived in good time.”

Helpful Report

(Cheltenham) - Posted 1 month ago

“Excellent. Well packaged items and speedy delivery - thanks very much😊”

Helpful Report

(Cheltenham) - Posted 1 month ago

Hi Cindy, Thank you so much for your lovely review! We're delighted to hear that you appreciated the packaging and speedy delivery of your items. Your feedback means a lot to us! Best regards, Jamie Farrar & Tanner Customer Service

Posted 1 month ago

“This is my first time using this company. The online ordering process is a breeze, the delivery is prompt and the product (small chess set) is excellent quality and value for money. I will certainly use them again.”

Helpful Report

Posted 1 month ago

Hi Rhonda, Thank you so much for your glowing review! We're thrilled to hear that you found our online ordering process easy and that your delivery was prompt. Best regards, Jamie Farrar & Tanner Customer Service

Posted 1 month ago

“Bought as a Xmas present for my husband as I love the quality and personalisation of tag. Loving the colour too and I am sure he will love it too !”

Helpful Report

(Cheltenham) - Posted 1 month ago

Hi Christine, Thank you for your wonderful review! We're so glad to hear that you love the quality and personalisation of the tag. Best regards, Jamie Farrar & Tanner Customer Service

Posted 1 month ago

“Shopping with Farrar & Tanner is a pleasurable experience with delvery being prompt and reliable”

Helpful Report

Posted 1 month ago

Hi David, Thank you for your fantastic review! We're thrilled to hear that you had a pleasurable shopping experience with us and that our delivery service was prompt and reliable. Best regards, Jamie Farrar & Tanner Customer Service

Posted 1 month ago

“I love the quality and range of your products. The swift service works well too. I'm not saying what I bought as the items are for presents!”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your fantastic review! We're delighted to hear that you appreciate the quality and range of our products, as well as our swift service. Best regards, Jamie Farrar & Tanner Customer Service

Posted 1 month ago

“Beautiful product. Fast delivery and good packaging.”

Helpful Report

Posted 1 month ago

Hi Sarah, Thank you for your wonderful review! We're thrilled to hear that you love the product and that our fast delivery and packaging met your expectations. Best regards, Jamie Farrar & Tanner Customer Service

Posted 1 month ago

“Lovely overnight bag, excellent quality. I was impressed with the time taken to process my order. Perhaps improve the engraving as this could be more impressive?”

Helpful Report

(Cheltenham) - Posted 1 month ago

“The handles are very thin black plastic held on by adhesive and in no time started peeling off. Despite taking care of the knives, the blades started to rust in no time at all. Wish I had returned them straight away. Don’t bother.”

Helpful Report

Posted 1 month ago

Good Morning, I'm sorry to hear this, but without any contact information we are unable to assist you. Please can you email our customer service team at customerservice@outdoor365.co.uk, or call us on 03445678365 and we'd be happy to take a look into a replacement or refund for you. Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 1 month ago

“quick turnaround on a lovely quality purchase of a personalised whisky glass”

Helpful Report

(Cheltenham) - Posted 1 month ago

Hi Aeron, Thank you for your lovely review! We're delighted to hear that you enjoyed the quick turnaround and the quality of the personalised whisky glass. Best regards, Jamie Farrar & Tanner Customer Service

Posted 1 month ago

“I recently bought the English Pewter Co Majestic Stag Pair of Whisky Glass Tumblers. I was blown away by the service, delivery and packaging. The price is expensive but well worth it for a bit of class while drinking a very nice Whiskey. Looking forward to Christmas now to christen them. Thank you Andy as well, you know who your are 👍.”

Helpful Report

Posted 1 month ago

“Nice penknife but was disappointed it didn’t come in any sort of presentation box or pouch”

Helpful Report

(Cheltenham) - Posted 1 month ago

Dear Jocelyn, Thank you for your feedback. We’re sorry to hear you were disappointed that the penknife didn’t come in a presentation box or pouch. Unfortunately, as the product is supplied to us in its current form, we don't have control over its packaging design. If there had been a box, it would certainly have been shown in the product images on our website. However, if you're not completely satisfied with your purchase, please feel free to take advantage of our free returns policy for a refund. For more information, please visit our returns page: https://www.royalmail.com/track-my-return#/details/6633 Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 1 month ago

“Express shipping, I will definitely come back to this store 💪🏼”

Helpful Report

Posted 1 month ago

Hi Agata, Thank you for your fantastic review! We're delighted to hear that you appreciated the express shipping. We look forward to welcoming you back to the store soon! Best regards, Jamie Farrar & Tanner Customer Service

Posted 1 month ago

Farrar & Tanner is rated 4.8 based on 6,336 reviews