Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,474 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,474 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought this double hunter skeleton pocket watch for my husband as a 20th anniversary present. Excellent quality, beautiful packaged he was over the moon with it. The craftsmanship of the watch was stunning.”

Helpful Report

Posted 3 months ago

Hi Kim, Thank you so much for your amazing review! We're delighted that the double hunter skeleton pocket watch was the perfect 20th anniversary gift for your husband. Best regards, Jamie Farrar & Tanner Customer Service

Posted 3 months ago

“The product and ordering process were both excellent but the service is undermined by the awful Royal Mail delivery service. 2 failed deliveries and the actual delivery outside of the time slot. Exactly what I have come to expect from RM but still very frustrating when you need to stay in to accept the delivery. Strongly recommend you change delivery partner.”

Helpful Report

Posted 3 months ago

Dear Nick, Thank you for your review and feedback. We’re delighted to hear you were happy with the product and ordering process, but we’re sorry to learn about your delivery experience. As this is a bladed item, the law requires us to verify that the recipient is over the age of 18 at the time of delivery. We take age verification very seriously to ensure these items are delivered responsibly and in compliance with legal requirements. This includes ID checks both at the time of ordering and upon delivery. We understand that delays and missed time slots can be frustrating. However, please note that any courier used for delivering bladed items must follow the same legal requirement for ID verification at delivery. Thank you for your patience and understanding. If there’s anything further we can assist you with, please don’t hesitate to reach out. Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 3 months ago

“Qaulity product and a quick and well packaged delivery”

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Posted 3 months ago

“Absolutely brilliant. Delivery was excellent and within 24hrs. The quality of the watch is stunning. Beautiful piece and an excellent price. Customer service was excellent aswell. Would definitely recommend , and will be purchasing again in the future.”

Helpful Report

Posted 3 months ago

Hi Paul, Thank you for your amazing review! We're thrilled to hear that you loved the watch and found our delivery and customer service to be excellent. Best wishes, Jamie Farrar & Tanner Customer Service

Posted 3 months ago

“I ordered a pewter hip flask on 17th December 2024. It was to be engraved with a name and sent via paid carrier. The tankard arrived and was exactly as described (and lovely quality) but without the engraving, for which I had been charged. I immediately emailed Farrer & Tanner to ask what to do. No response, no acknowledgement. I sent a follow-up email the next day including their sales email in cc. No response, no acknowledgement. I sent a final desperate email the next day. No response, no acknowledgement. I gave the plain hip flask as a present anyway - much appreciated. Quality and delivery - 100% Customer care - non existent. Ian Harwood”

Helpful Report

Posted 3 months ago

Hi Ian, Thank you for sharing your feedback, and we sincerely apologise for the issues you’ve experienced with your order. We take great pride in both the quality of our products and the service we provide, and we’re disappointed to hear that we fell short in your case. Upon reviewing your correspondence, we can confirm that we have responded to each of your emails. On January 7th, we requested additional information to address the issue and received your reply the same day. Our latest email, which asks for further details to arrange a return or resolution, is awaiting your response. Please check your inbox and spam/junk folders in case our emails haven’t reached your primary inbox. We’re committed to resolving this for you as quickly as possible, and your satisfaction is our top priority. If you’d prefer, you can also contact us directly by phone to expedite the process. Once again, we apologise for the inconvenience caused and appreciate your patience. Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 3 months ago

“Lovely quality”

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(Cheltenham) - Posted 3 months ago

“Loved the pocket watch I got for my husband 70s some minor questions but all sorted quickly so all in all would recommend.”

Helpful Report

Posted 3 months ago

Hi Diane, Thank you for your lovely review! We're so glad to hear that your husband loved the pocket watch and that any questions you had were quickly resolved. Best regards, Jamie Farrar & Tanner Customer Service

Posted 3 months ago

“Really well presented , solid box and filled with ‘protection’ was a great gift and really looked the part. Very happy”

Farrar & Tanner 5 star review on 13th January 2025

Helpful Report

(Cheltenham) - Posted 3 months ago

Hi Wayne, Thank you for your amazing review! We're thrilled to know that you found the presentation and quality of the box to be impressive. Best regards, Jamie Farrar & Tanner Customer Service

Posted 3 months ago

“Easy to navigate website, knives arrived well packaged and promptly, despite the pressure of Xmas deliveries.”

Helpful Report

Posted 3 months ago

Hi Steve, Thank you for your amazing review! We're delighted to hear that you found our website easy to navigate and that your knives arrived promptly and well packaged. Best regards, Jamie Farrar & Tanner Customer Service

Posted 3 months ago

“This was the perfect gift for my husband and i was so pleased witht the quality and prompt delivery before Christmas”

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Posted 3 months ago

“An outstanding service with excellent custumer service.”

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Posted 3 months ago

“I purchased a Manopoulis Turquoise backgammon and chess set in a wooden case as a gift. I was very pleased with the serice, price and quality of the set. The pieces were wooden and were carved nicely in my opinion and without any moulding lines which you can sometimes get when chess pieces are made from resin.”

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Posted 3 months ago

“Wine sent as a present went down very well, the receiver of the gift was delighted especially with the personalised box. Won't hesitate to use the company again”

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(Cheltenham) - Posted 3 months ago

“Brought a washbag for my husband, great delivery and the great quality. Would highly recommend.”

Helpful Report

(Cheltenham) - Posted 3 months ago

“Great knives at a great price. Fantastic service.”

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Posted 3 months ago

“Absolutely beautiful, I’m so pleased the quality is superb very pleased with my purchase thank you”

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Posted 3 months ago

“Great range of quality products at reasonable prices and their ability to turn around a personalised gift before Christmas was particularly impressive and allowed me to get what I wanted in time.”

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Posted 3 months ago

“A good sized, quality bag bought as a gift. The recipient was delighted! I would have liked the strap to have the same quality look as the bag. Over all, delighted with my purchase.”

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(Cheltenham) - Posted 3 months ago

“Absolutely beautiful leather wash bag, great quality”

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Posted 3 months ago

“Amazing service! The gift wrap was too cute. Thank you! You solve my problem of personalisation +brand.”

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Posted 3 months ago

Farrar & Tanner is rated 4.8 based on 6,474 reviews