Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,336 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,336 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 13th January 2025

478

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt customer service and product came on time and exactly as ordered”

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Posted 4 months ago

“Quality products backed up by excellent service”

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(Cheltenham) - Posted 4 months ago

“Very clear website with easy ordering process. Item received was top quality, good value, well packaged and efficiently delivered. Excellent service throughout with good communication.”

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Posted 4 months ago

“Love my Solitaire. I like the wood & marbles. My family were intrigued and all have become addicted. It has brought us closer. The best purchase in a long time.”

Farrar & Tanner 5 star review on 4th September 2024

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Posted 4 months ago

“Excellent customer service,delivered before the due date originally quoted ,beautifully packaged would definitely use again.”

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(Cheltenham) - Posted 4 months ago

“Item as described, in stock, prompt dispatch and delivery. Good communication and updates.”

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(Cheltenham) - Posted 4 months ago

“Good people to deal with. A gift that was very well received.”

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(Cheltenham) - Posted 4 months ago

“Arrived very quickly very pleased with the gardening knife and the engraving”

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Posted 4 months ago

“Excellent service, my order was engraved and delivered within 24 hours. Cufflinks are very well made. My only negative comment is they could have been packaged better as only sent in a small padded envelope and the cardboard box the cufflinks were in was damaged. Would order again though.”

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Posted 4 months ago

“Not a fan of how these are advertised, be advised that they are the size of a nickel.”

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Posted 4 months ago

Dear Nathaniel, Thank you for your review, The measurements are listed in the product description, I'm sorry if you missed this. You are welcome to return the watch for a refund if you are unhappy with it. Returns Portal (global-e.com) Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 4 months ago

“Order went well, the ingraving in japanese was also correct and the knives are great. Quality is really good Nd the design and handles are butiful and well made.”

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Posted 4 months ago

“It arrived on time. It looks fantastic and so sharp. A two thumbs up also for the engrave name. Fabulous 👏👏👏 highly recommended”

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Posted 4 months ago

“I ordered the horse racing tumbler as a gift, but unfortunately received the hunting tumbler. All was not lost I was sent the correct item very promptly and am very happy with my purchase. The tumbler is a lovely item. Customer service were very efficient in their response. Thank you.”

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Posted 4 months ago

“My engraved order was shipped very quickly after ordering. The piece itself was beautiful and appreciated by its recipient.”

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Posted 4 months ago

“Great watch fast shipping wonderful”

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Posted 4 months ago

“Absolute rip off. Purchased a hip flask believing that I was purchasing a Pinder Brothers quality product, as the description lead me to believe. Only after payment sent did I come to realise the item was not made by Pinder Brothers, and infact was not even made in Sheffield, but was a generic piece made in China, being sold at double the price. Disgusting, misleading service. Also so called 'engraving' is actually stamped on, so even more of a rip off. Would have returned but as purchased for a birthday I had no choice but to keep. Will be my first and final purchase from Farrer and Tanner. I would urge future customers to tread with caution, and check ebay for the same items at half the price.”

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(Cheltenham) - Posted 4 months ago

Dear Jade, Thank you for sharing your feedback. I apologise for the disappointment you experienced with your recent purchase. We strive to be transparent about our products, and we do state on our brand heritage page that while many items are manufactured in Sheffield, some are expertly crafted and imported. I'm sorry if you didn't see this. Regarding the engraving, we can assure you that it is indeed genuine and not stamped. However, if the quality of the engraving did not meet your expectations, we sincerely apologise. We would have been more than happy to replace the item with next-day delivery if you had reached out to us, in the for the birthday. Please email us at customerservice@outdoor365.co.uk as we'd like to offer a replacement. Kind Regards Jamie Farrar and Tanner Customer Service

Posted 4 months ago

“Found the perfect gift, one that had been hard to track down elsewhere!”

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Posted 4 months ago

“Lovely etched cricket and golf glasses bought as a 60th birthday gift. Very quick delivery many thanks”

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Posted 4 months ago

“What an amazing store. Really delighted with my fifth purchase from them. Everything from ordering, delivery, packaging, and customer service is excellent. Highly recommend recommended.”

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Posted 4 months ago

“OK, there is no doubt that the folder I purchased was leather, however it is extremely thin, and does not seem to be particularly durable. The addition of a very cheap pen, and a notepad with only a dozen pages does not really do much to suggest that this is a high quality item. The ring binders also seem very lightweight and cheap, and overall, I am not hugely impressed with what I receved vs what I paid. I have not researched this further as yet, but I am of the opinion that better quality products are available at much cheaper prices”

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Posted 4 months ago

Hi Richard I can see you have left another review regarding this order for the ring binder. I have responded to that review and emailed you offering for you to return it to us for an alternative product or a refund. Many thanks Kind regards Sue Customer Service Farrar & Tanner

Posted 4 months ago

Farrar & Tanner is rated 4.8 based on 6,336 reviews