Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,389 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,389 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 11th February 2025

Andy

Farrar & Tanner 5 star review on 9th February 2025

Hayley Gray

Farrar & Tanner 5 star review on 18th January 2025

Charles

489

Anonymous

Anonymous // 01/01/2019

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“Great quality. Customer service is great as I had to return an item and ordered something different. Quality products and easy returns, what more could you want. Thanks”

Helpful Report

(Cheltenham) - Posted 2 months ago

Hi Rosemarie, Thank you for your wonderful review! We're so pleased to hear that you had a great experience with our customer service and found our quality products to your satisfaction. Easy returns are important to us, and we're glad it made your shopping experience even better! Best regards, Jamie Farrar & Tanner Customer Service

Posted 2 months ago

“Have bought as a Christmas present. I loved the look of it, hopefully my husband will too. Great packaging & delivery service by the team. Thanks”

Helpful Report

Posted 2 months ago

Hi Surjit, Thank you for your wonderful review! We're so glad to hear that you loved the look of the item and that our packaging and delivery service met your expectations. We hope your husband enjoys it just as much! Best regards, Jamie Farrar & Tanner Customer Service

Posted 2 months ago

“This wallet is what my husband has asked for Chistmas from me. It looks just like the description he gave me. I am sure he will like it.”

Helpful Report

Posted 2 months ago

Hi Anne, Thank you for your lovely review! We're delighted to hear that the wallet matches your husband's description and that you're confident he'll like it. It's always wonderful to find that perfect gift for someone special! Best regards, Jamie Farrar & Tanner Customer Service

Posted 2 months ago

“Wrong item delivered in box. Hoping once they receive its return someone personally handles the correct item is sent to me soonest. Customer service were responsive in apologising via email which I appreciated, but hoping it is sorted this week.”

Helpful Report

(Cheltenham) - Posted 2 months ago

“Products easy to order and the fast track delivery was monitored and updated very well. Delivery exactly as promised, wonderfully packed and no damaged to glasses. A good service.”

Helpful Report

Posted 2 months ago

“I had 5 items delivered to my address totalling nearly £500 this was not my order so got in touch with customer services, who then got a company to collect items, so as a good will gesture for my honesty I got a gift voucher totalling £25 with a code attached... as I use this company a lot I tried the voucher against my next purchase... which was not recognised, I have tried it on several other occasions which was declined, so is there an answer or dose it pay to be honest?”

Helpful Report

Posted 2 months ago

Dear Shirley, Thank you for sharing your feedback, and I sincerely apologise for the inconvenience caused by the issues with the voucher code. We are currently experiencing some technical difficulties with our system, but please rest assured that we are working hard to resolve this matter as quickly as possible. Once the issue is fixed, I will reach out to you directly. As a gesture of goodwill, I will be adding an additional amount to your voucher to make up for the inconvenience. Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 2 months ago

“Very good service, good value for money, prompt efficient delivery.”

Helpful Report

Posted 2 months ago

“Great products. Great service. Great prices. Also fast and well managed delivery. First class.”

Helpful Report

(Cheltenham) - Posted 2 months ago

“Excellent service and a very prompt delivery considering the item that I ordered was also engraved. I’m sure my husband will be very pleased with this gift.”

Helpful Report

(Cheltenham) - Posted 2 months ago

“Swift response to questions. Polite and professional.”

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(Cheltenham) - Posted 2 months ago

“We visited the showroom for hubby to choose a chess set for Xmas. The service we received was excellent and we are very happy with our purchase.”

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(Cheltenham) - Posted 2 months ago

“Bought a belt for my son. Good quality as expected and delivered quickly on sdate stated.”

Helpful Report

Posted 2 months ago

“My item arrived on time as promised and it was exactly as I expected and gift wrapped as I requested. First time that I have bought from this company and was extremely impressed”

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Posted 2 months ago

“Very pleased with the quality of goods received.”

Helpful Report

(Cheltenham) - Posted 2 months ago

“Very quick and prompt delivery. The quality was superb, could not be happier, would recommend 100%”

Helpful Report

(Cheltenham) - Posted 2 months ago

“The delivery was quick and smooth. The packaging was tidy and elegant. The product (backgammon set) was exactly as expected. Great value for money. The engrave was well worth the tiny extra cost.”

Helpful Report

Posted 2 months ago

“Love the weekender case! Really good quality, excellent delivery on time & packaged well! Already have the matching suitcase carrier so very happy!! 😃”

Helpful Report

(Cheltenham) - Posted 2 months ago

Hi Elizabeth, Thank you so much for your fantastic review! We're thrilled to hear that you love the weekender case and found it to be of excellent quality. We're also glad that the delivery and packaging met your expectations. Enjoy using it alongside your matching suitcase carrier! Best regards, Jamie Farrar & Tanner Customer Service

Posted 2 months ago

“Ordered the glasses on Sunday and opted for standard delivery. My glasses arrived on the Tuesday in perfect condition and I couldn't be happier with the quick and efficient service I received from Farrar & Tanner.”

Helpful Report

(Cheltenham) - Posted 2 months ago

“The handles are painted Matt black and flakes off. The knives look cheap now, totally not worth purchasing!”

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Posted 2 months ago

“order came in perfect condition and speedy delivery!”

Helpful Report

(Cheltenham) - Posted 2 months ago

Farrar & Tanner is rated 4.8 based on 6,389 reviews