Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.79

4.8 Rating 6,175 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,175 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 9th November 2024

465

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product and service as expected. Slight mark on the item (wooden) - a shame as it was for a gift. No time to return it.”

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Posted 4 months ago

“Great service”

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Posted 4 months ago

“Brilliant product and arrived within a couple of days!”

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Posted 4 months ago

“Delivery of product was extremely quick….packaged well to avoid any damage….great product! Thanks”

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Posted 4 months ago

“Excellent quality and engraving done quickly”

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Posted 4 months ago

“Very pleased with my sandles and the quick delivery by Farrer & Tanner”

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Posted 4 months ago

“The product I ordered is fine. The only let down, is when I purchased the btl of wine, I was supposed to be given the option to engrave the wooden box, however the system took me straight to payment. Immediately after the order went through I emailed customer service to request the engraving as it was a special occasion, to be told the item was already shipped. Due to the experience unfortunately, won't be using again”

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Posted 4 months ago

Thank you for your feedback. We strive to dispatch the majority of our orders within 24 hours to ensure timely delivery, and I'm sorry to see that we couldn't reach your engraving request in time. We apologise for any inconvenience caused by the missed engraving option. The "add engraving option" is available on the product page, but it seems this was missed during the ordering process. We'd be happy to send out a replacement box with the engraving added at no additional charge. If you'd like to proceed with this, please email me-Jamie@outdoor365.co.uk, and we can arrange this. Kind Regards, Jamie Farrar and Tanner Customer Service.

Posted 4 months ago

“Beautiful high quality gin glasses, customer service was excellent.”

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Posted 4 months ago

“Firstly I haven’t had a great customer journey, but this is due to Parcelforce messing about with my delivery and not anything to do with the service provided by the Outdoor Group. Sue from customer service team was very prompt with my emails and did everything she could to help resolve the issues with Parcelforce. She was fantastic and made me feel that she really cared about the inconvenience I had. I will definitely use them again, but wouldn’t choose to use Parcelforce again.”

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Posted 4 months ago

“The Barbour Wax Leather Tarras product was of good quality and should have a long life. The price was completive especial with the introductory first order discount. Delivery was a little longer than expected but the Tarras was protected without excessive packaging. As with many online stores, the notification that the order is complete and dispatched is in advance of the courier (postal service) receiving the parcel. This results in the delivery taking longer than expected.”

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Posted 4 months ago

“I would give our purchase a 5 star because it's really good quality but I've given it 4 because it's a gift an I think you should beable to purchase a gift box for it from the company”

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Posted 4 months ago

“Easy online ordering and prompt delivery. The lamp was beautiful and made a special present for my grandson's Christening.”

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Posted 4 months ago

“I ordered a glass & pewter hi-ball on Saturday, Ita arrived engraved on the Monday. Nice product & excellent, fast service”

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Posted 4 months ago

“Fantastic company Will definitely use again”

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Posted 4 months ago

“Everything excellent - taking order, sending item, delivery, and, of course, the gift (wine) was duly very much appreciated!”

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Posted 4 months ago

“Really nice well made little knife, great finish and worth the extra money to buy from a Sheffield maker. Prompt delivery.”

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Posted 4 months ago

“Great range of products with options of customisation. Quick delivery.”

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Posted 4 months ago

“Great service. Ordered just after 2pm and rang to ask if the bag could still qualify for next day delivery. No problem at all. Beautiful Barbour bag arrived the next day. Thanks so much”

Farrar & Tanner 5 star review on 1st July 2024

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Posted 4 months ago

“Excellent service , super products . Great company”

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Posted 4 months ago

“As one living in the USA, sometimes its hard to get UK merchandise shipped here. Your company adtee with speed and thoughtfulness in sending off a not too costly package, Thanks so much for your attention, GM”

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Posted 4 months ago

Farrar & Tanner is rated 4.8 based on 6,175 reviews