Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.79

4.8 Rating 6,182 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,182 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 9th November 2024

465

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy ordering a personalised gift through the website. Item as ordered and described. Good quality engraving. Very happy with purchase. Would order from Farrar and Tanner again.”

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Posted 2 years ago

“Excellent product and delivery”

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Posted 2 years ago

“Love the quality of the knives. I just wish the size of the engraving matched the scale of the products I purchased.”

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Posted 2 years ago

“The wood is beautiful & the writing is perfect...would be 5 stars, unfortunately it's not very magnetic, struggling to keep knives etc from falling off, looks great on the wall though”

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Posted 2 years ago

Hi Lynn, thank you for your comments on the engraving, sorry to see the knives are not holding well, if this is still happening we'd be happy to have it back and check it for you - we have a free returns service - https://www.farrar-tanner.co.uk/returns-warranties Best wishes, Jude

Posted 2 years ago

“An absolutely amazing company to deal with. Product arrived on time and when I realised I'd ordered the wrong set, the speed at which my return label and then refund were issued were very speedy. Happy to reorder and get going. The quality of their knives are superb.”

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Posted 2 years ago

“Outstanding service and exceptional quality absolutely delighted by my purchases”

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Posted 2 years ago

“Thankyou for your great service. I bought 2 Dartington Classic Whiskey glasses for my son's birthday. They arrived very quickly and I'm very pleased with them. Beautiful simple design and a lovely weight in your hand”

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Posted 2 years ago

“Bought as a gift. Arrived in perfect condition, well packaged & fast delivery. Very happy”

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Posted 2 years ago

“Excellent customer service and beautiful product”

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Posted 2 years ago

“Amazing customer service, sent out new item same day”

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Posted 2 years ago

“Order interface easy and intuitive, delivery incredibly prompt and well communicated. Product was quality as expected, boxed and brand new. Not a thing to complain about, would definitely recommend this company and will most likely use them again. 5 stars”

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Posted 2 years ago

“Excellent item.”

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Posted 2 years ago

“Delivery was a late but that was Royal Mails fault I believe. Perhaps you should change standard delivery firm.”

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Posted 2 years ago

Thank you for your review, I am sorry to see that Royal Mail delivered your order later than expected and we appreciate your feedback. Please be assured we monitor our delivery times so this is helpful, we find Royal Mail are currently the most reliable courier but do offer alternative couriers at checkout if you prefer.

Posted 2 years ago

“Extremely satisfied”

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Posted 2 years ago

“Delighted with the quality of the boxed whisky glasses set I bought. The additional engraving wording I requested simply adds to the look of this gift.”

Farrar & Tanner 5 star review on 15th July 2022

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Posted 2 years ago

“The Manopoulos backgammon board I ordered with an engraved plate entirely met my high expectations. I am also a customer in Australia and it arrived from London much faster than I thought it might. Would definitely recommend.”

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Posted 2 years ago

“Fantastic product Beautifully packaged and wrapped Quick delivery Definitely recommend and return as a customer”

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Posted 2 years ago

“great comms, great price, great product”

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Posted 2 years ago

“Promptly delivered, well packed - fantastic product at a good price.”

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Posted 2 years ago

“Alles ist schnell und klar. Danke, ich werde es jedem empfehlen.”

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Posted 2 years ago

Farrar & Tanner is rated 4.8 based on 6,182 reviews