Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.79

4.8 Rating 6,175 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,175 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 9th November 2024

465

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product and service. Very happy to buy from Ferrari and Tanner again. Thank you! 😊”

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Posted 1 year ago

“The website was very straightforward to use, ordering was simple, and the knives arrived in 2 days. Excellent quality Sabatier knives, I would highly recommend this company. Ian Gallagher”

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Posted 1 year ago

“The glasses are beautiful and engraved as requested. Arrived the following day so excellent service”

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Posted 1 year ago

“Very helpful lady on the phone. I bought 2 gifts for my husband 70th birthday they are fantastic. The engraving on the gifts was just what I wanted. Thankyou so much, I will definitely be buying from you again.”

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Posted 1 year ago

“Very fast delivery of my item. It is high quality and very lovely. Thankyou so much.”

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Posted 1 year ago

“So happy with the product, a whisky glass with engraved pewter base. Excellent customer service and fast safe delivery. Many thanks everyone!”

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Posted 1 year ago

“This was my first experience dealing with Farrar & Tanner. I have not been too impressed: I tried to amend my order - failed Communications with Farrar & Tanner via email was a bad failure It was difficult to obtain a detailed deliver date 7 time Most importantly, I ordered 2 engraved boxes and one was the wrong box Sorry, this will be my first & last time dealing with them”

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Posted 1 year ago

Hi Andy, I'm very sorry to hear this. We are only a small team and we try our best to get back to all customers in good time. I'm extremely sorry we fell short on this occasion. I have issued a partial refund back to your payment card as an apology. If there's anything more we can do to fix this please do let us know. You can contact me directly - stacey@outdoor365.co.uk. Best, Stacey, Farrar & Tanner

Posted 1 year ago

“very nice finish on this folding knife. unique design and very sharp, the display box is solid and well thought out. i like the minimilist appearance and the heritige behind the brand. recommend this as a gift or for yourself. no.8 is a practical size, not too big, nor too small, fits the hand nicely”

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Posted 1 year ago

“I bought a bottle of Champagne in a wooden box which I had engraving on the box to celebrate my son and daughter in laws 25th wedding anniversary They absolutely loved it and said it was a lovely gift The whole experience was great, from the ease of the ordering right through to delivery Well done!!”

Farrar & Tanner 5 star review on 12th May 2023

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Posted 1 year ago

“Excellent product arrived quick”

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Posted 1 year ago

“Pleased with my purchase and excellent customer service.”

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Posted 1 year ago

“Beautifully engraved cutlery for a little girl.”

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Posted 1 year ago

“Very UNSATISFIED. delivered to the wrong country written multiple emails to customer services to address the issue and no response. I can even comment on the product because its never arrived.”

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Posted 1 year ago

My apologies for the delay in response to the issue. I have emailed you directly to sort this as soon as possible. Best wishes, Stacey Customer Service

Posted 1 year ago

“Overall, the product how old it was great, however, the box it was kept in came damaged and dented”

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Posted 1 year ago

Thank you for your 4-star rating. We're glad to hear the product was great, however we apologize for the condition of the box it was shipped in. Do let us know if there is anything we can do to rectify this for you. You can email me directly on stacey@outdoor365.co.uk. Best wishes, Stacey Customer Service

Posted 1 year ago

“I bought these as a present for my daughter. She is very pleased with them. Ordering was quick and easy and I'm glad to note a check was made on me to confirm I was a suitable person to buy knives. Delivery was prompt.”

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Posted 1 year ago

Thank you very much for your 4-star rating of Farrar & Tanner. I'm glad that your daughter is pleased with the knives and that the ordering was quick and easy. If there is anything we could have done to make this review a 5-star, do let us know! Best wishes, Stacey Customer Services

Posted 1 year ago

“Fantastic quality glass and customer service was second to none .👍 Thank you sooooo very much for all your help would definitely recommend this company 👍”

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Posted 1 year ago

Hi Jacqui, Thanks so much for your your kind words and recommendation, we really appreciate the feedback. Kind Regards, Jamie Customer Service

Posted 1 year ago

“order was due to be delivered by royal mail, we then received a note from royal mail to say sent back to farrar and tanner as not addressed correctly. we rang farrar and tanner and no problems they offered to send another item out immediately to the correct address without receiving the one back from royal mail. excellent service!”

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Posted 1 year ago

Hi Linda, Thank you for your 5-star review, My apologies for the issue with Royal Mail but I'm glad to see that we were able to resolve this for you. Kind Regards, Jamie Customer Service

Posted 1 year ago

“Excellent Quality product. Good price. Engraving work good and cost effective. Lead time and delivery excellent. First time I have shopped with you. I will be back.”

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Posted 1 year ago

“Very nice watch box. Good quality and quick delivery. Thanks”

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Posted 1 year ago

Hi Beverley, Thank you for your 5 star review! Kind Regards, Jamie

Posted 1 year ago

“Got this for my dads 60th quality is amazing and really well made absolutely made up with it.”

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Posted 1 year ago

Hi Laurence, We're delighted to hear that you are happy with your purchase, thank you so much for taking the time to leave a review. Kind Regards, Jamie Customer Service

Posted 1 year ago

Farrar & Tanner is rated 4.8 based on 6,175 reviews