Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.79

4.8 Rating 6,177 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,177 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 9th November 2024

465

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good service”

Helpful Report

Posted 1 year ago

“Excellent service and communication and excellent quality product delivered promptly.”

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Posted 1 year ago

“Placed a £100+ order on 8th December. Clearly a Christmas purchase and paid extra for 3 day delivery. Despite chasing, no sign of it and just one customer service response pre-Xmas saying "we have had a few issues because of the postal strike, I hope it arrives in time for you". 6th January now, still no delivery and now no replies to my email enquiries either. Wondering if this is a scam operation - I would avoid at all costs. I was fooled and have now lost over £100”

Helpful Report

Posted 1 year ago

Hi William, I really am sorry the parcel did not arrive, many of the delayed parcels did finally arrive with customers once Royal Mail had cleared their backlog. We are dealing with an unusually high amount of emails due to the strike action throughout December and unfortunately this is also delaying our replies to customers, I can see that your parcel did not arrive (we have all of our parcels tracked) and have refunded your account. I have also called you to see if there's anything else we can do and really just to explain how this has happened and reassure you that we are a genuine company, just got caught up with all the courier issues of December. Thankfully this is now resolved. Kind Regards, Jude, Customer Service Manager

Posted 1 year ago

“My first order was delivered very very quickly and the quality of product is outstanding. Will use again.”

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Posted 1 year ago

“Excellent service! When housewarming gift did not arrive in time due to postal strikes they very kindly sent another next day delivery - this also included engraving the second one. Could not have been more helpful.”

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Posted 1 year ago

“Very please with the product and engraving. Rang them up as it was a lat minute present and despite having staff off due to illness they still managed to get it dispatched 2 days before they'd committed to. Excellent help and service.”

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Posted 1 year ago

“Excellent service, goods arrived very quickly and we're just as described”

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Posted 1 year ago

“Great product for the price. Once I oiled up the wood it looked fantastic and great value for money. Delivery was prompt and well packaged.”

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Posted 1 year ago

“Good quality leather, well made and arrived quickly.”

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Posted 1 year ago

“Fast Delivery, Excellent communication and quality product. Would Highky Recommend this company and will use again in the future.”

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Posted 1 year ago

“I ordered, the item was delivered on time and is perfectly satisfactory in every way. A reliable online order- thank you.”

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Posted 1 year ago

“Well made garden tools, good delivery service, easy site to use.”

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Posted 1 year ago

“Not had a delivery date Not recieved the product and is our anniversary tomorrow”

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Posted 1 year ago

“Great board good service”

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Posted 1 year ago

“After previous experiences of poorly made lever corkscrews that fell apart after a few months, I wanted a really robust lever corkscrew that would last. My first impressions of the Oeno Motion Corkscrew are that it is exactly what I wanted. It's easy to use and feels well-made, so that it should last, hopefully, for many years.”

Helpful Report

Posted 1 year ago

“The service from Farrar & Tanner was excellent but sadly the item wasn't. I bought a beautiful Mele watch box as a gift- my husband loves it. After Christmas found his watches do not fit in the slots - they do not accommodate modern large watches and we don't have the packaging to return.”

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Posted 1 year ago

“Always great products, promptly dispatched. Whenever needed great customer service”

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Posted 1 year ago

“The web site was easy to use and the product I bought was exactly as described. The product arrived on time in perfect condition.”

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Posted 1 year ago

“fantastic service great item super fast delivery”

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Posted 1 year ago

“Good product great service”

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Posted 1 year ago

Farrar & Tanner is rated 4.8 based on 6,177 reviews