Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,360 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,360 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 18th January 2025

Charles

Farrar & Tanner 5 star review on 15th January 2025

Steven

Farrar & Tanner 5 star review on 13th January 2025

Wayne

485

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Enjoyable shopping experience. Happy with my purchase.”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating, John! We're so glad to hear that you had an enjoyable shopping experience and are very happy with your purchase. Kind Regards, Jamie Customer Service

Posted 1 year ago

“I bought a whisky glass with a pewter embellishment (including hallmark) to complement another gift for a member of our team at work. I was blown away by the quality and presentation of the item as well as the packaging. Looks much more expensive than it was! Thank you.”

Helpful Report

Posted 1 year ago

Thank you, Hani, for your 5-star rating for Farrar & Tanner! We are so pleased that you were impressed with the quality and presentation of the whisky glass! Kind Regards, Jamie Customer service

Posted 1 year ago

“Have bought a number of items on different occasions, orders received quickly, nicely packaged and items excellent quality. Slight issue with last order was resolved very quickly and a replacement received within 24 hours, excellent communication and great customer service. Thoroughly recommend this company”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating, Julie! We're so pleased to know that you have been a loyal customer and have bought a number of items from us. My apologies for the slight issue with your latest order but it's great to see that we managed to resolve this and get a replacement out to you the next day. Kindest Regards, Jamie Customer Service

Posted 1 year ago

“I have dealt with Farrar & Tanner on several occasions now and they have always provided me with excellent service and goods. I don't know what their exact connections are with the Outdoor365 group but after dealing with these people as well on several occasions they have also provided excellent service and goods. They are extremely polite and efficient and their customer services are first rate. What more can anyone ask from companies? Many thanks.”

Helpful Report

Posted 1 year ago

Thank you so much, David, for your 5 star rating! It is great to hear that you have enjoyed the excellent service and goods on your several occasions with us. We are grateful for your custom and for taking the time to provide us with such a positive review. Kind Regards, Jamie Customer Service

Posted 1 year ago

“Good product, great service, very, pleased. The web site and the tech worked perfectly...”

Helpful Report

Posted 1 year ago

Hi Christopher, Thank you so much for your 5 star rating. We are so pleased to know that your experience with us was a positive one. Kind Regards, Jamie Customer Service

Posted 1 year ago

“Delivered so quickly. Beautifully made”

Helpful Report

Posted 1 year ago

Thank you so much for the 5-star rating, Michael! We appreciate you taking the time to share your experience with Farrar & Tanner. We're glad to hear that the product arrived quickly and that you were pleased with the quality! Kind Regards, Jamie Customer Service

Posted 1 year ago

“The Barbour shoe cleaning box arrived with my husband’s initials on the shoehorn, beautifully engraved. Box very well wrapped and delivered within 24hrs. Will definitely order again from this British company.”

Helpful Report

Posted 1 year ago

Dear Sysan, Thank you for you 5 star review. We are so delighted to hear that you were pleased with The Barbour shoe cleaning box, and that your husband loves the personal touch of his initials on the shoehorn. Kind Regards, Jamie Customer service

Posted 1 year ago

“I changed the delivery day for Monday as I was home, courier ignored this and decided to deliver on Tuesday. However I wasn't home and didn't know this was arriving on the Tuesday, courier dumped this outside on my door step in full view of everyone walking past. I got home at 8pm that evening to find this missing. This was supposed to be a wedding gift. Rung up Farrar and Tanner who are taking time investigating this... at the expense of me and my time/money. Useless customer service. Should be sorting this out in their time not my time while they hold onto MY money!”

Helpful Report

Posted 1 year ago

Hi Ema, Thank you for your review, I am so sorry to see the issues with the courier. Our customer service team offered to resend the order to you but as you had purchased a gift elsewhere you requested a full refund. We are still within the 48 hour timeframe for our investigation with Royal Mail and will update you the moment we hear back from them. Unfortunately our process doesn't allow us to refund in this case before the investigation is concluded. Kind Regards, Jamie Customer Service.

Posted 1 year ago

“Lovely products always happy with my buys from them and great service”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating, Monika! We are very grateful for your kind words. Kind Regards, Jamie Customer Service

Posted 1 year ago

“The chopping board I ordered as a present to my husband was perfect. It was the slightly bigger than most of the boards on the market and it was exactly what I was looking for as the right price too. I had some help from customer service when personalising the board and they were super helpful. The board came very well packaged and it arrived in perfect condition.”

Helpful Report

Posted 1 year ago

Thank you so much for the 5-star review! We are so happy to hear that you found the chopping board was exactly what you were looking for. It's great to hear that our customer service team were able to assist with the personalisation process. Kind Regards, Jamie Customer Service

Posted 1 year ago

“Excellent No10 knife for cutting daffodils that I sell and taking the heads off plants. Highly recommended and with the added engraving gives confidence if lost to be identified as mine.”

Helpful Report

Posted 1 year ago

Thank you, Robert, for your five-star rating of Farrar & Tanner. I am glad that you were pleased with the No10 knife with the engraving! Kind Regards, Jamie Customer Service

Posted 1 year ago

“Ordered a lovely bottle of Red in the wooden engraved gift box as a gift, was absolutely perfect, was not disappointed, and will be ordering again.”

Helpful Report

Posted 1 year ago

Hi Lorraine, Thank you for your 5 star review and kind words. We look forward to receiving a future order from yourself! Kind Regards, Jamie Customer Service

Posted 1 year ago

“The product is as generally good quality although I wasn't expecting plastic counters. The main fail was the packaging. The outer box was damaged due to the packaging box being too small. Not the worst thing but an unnecessary reason to take the shine off a small indulgence.”

Farrar & Tanner 3 star review on 14th March 2023

Helpful Report

Posted 1 year ago

Hi Simon, I'm so sorry to see this. I'd like to fix this for you and have a new box shipped out for you if that's something you'd be interested in? Alternatively I can offer a refund on your shipping fee. We are in the process of upgrading our shipping packaging to avoid this kind of damage happening again. The checkers in the images are plastic, but I will ask the website team to add that information to the description to avoid any disappointment for future purchases. I'd be more than happy for you to get in touch with me directly on stacey@outdoor365.co.uk if there's anything I can do to fix this for you. Kind regards, Stacey Customer Service

Posted 1 year ago

“The product is beautifully made and will make a very nice gift, as intended. The order came quickly and very nicely packaged”

Helpful Report

Posted 1 year ago

Thank you very much for your 5 star rating! We're so glad you liked the product and that it arrived both quickly and nicely packaged. Thank you again for your kind words. Kind regards, Stacey Customer Service

Posted 1 year ago

“Lovely glass well made and nice design”

Helpful Report

Posted 1 year ago

Thank you for your kind words and 5 star rating. We appreciate you taking the time to leave a positive review. Kind regards, Stacey Customer Service

Posted 1 year ago

“Really pleased with the purchase, lovely wooden box and beautiful engraving.”

Helpful Report

Posted 1 year ago

Thanks so much for giving Farrar & Tanner a 5 star rating. We're so glad you were pleased with your purchase too. Thank you! Kind regards, Stacey Customer Service

Posted 1 year ago

“Great service arrived quickly and well packaged Lovely glass with engraving”

Helpful Report

Posted 1 year ago

Thank you for your positive review! We're glad to hear that you were satisfied with our service and that your item arrived quickly and well packaged. Kind Regards, Jamie Customer Service

Posted 1 year ago

“We were looking for a box big enough to take a litre bottle of Corvacier it didn’t disappoint well made and engraved perfectly thank you”

Helpful Report

Posted 1 year ago

Dear Paul, Thank you for your review. We're happy to hear that the box met your needs and that you were pleased with the quality of the craftsmanship and engraving. Kind Regards, Jamie Customer Service

Posted 1 year ago

“Exactly as described. They fit in your hand very comfortably. I bought them because a lady at our flower club has had hers for years .”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating! We are thrilled you are happy with your Farrar and Tanner purchase. Kind regards, Stacey Customer Service

Posted 1 year ago

“Exactly what was ordered. Inscription is perfect.”

Helpful Report

Posted 1 year ago

Dear Linda, Thank you for your kind words. It is great to see that the engraving was perfect. Kind Regards, Jamie Customer Service

Posted 1 year ago

Farrar & Tanner is rated 4.8 based on 6,360 reviews