Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,387 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,387 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 11th February 2025

Andy

Farrar & Tanner 5 star review on 9th February 2025

Hayley Gray

Farrar & Tanner 5 star review on 18th January 2025

Charles

489

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took my order and payment, only to cancel the next day with no explanation.”

Helpful Report

(Cheltenham) - Posted 2 months ago

Hi Susan, Thank you for your email, Unfortunately the item that you ordered was out of stock, so we cancelled and refunded your order in full. We emailed you on the 10th of December at 18:41. Kind Regards Jamie Farrar and Tanner Customer Service

Posted 2 months ago

“If I may, I would just like to say, that this has been my first time purchasing from this excellent company and they have come up trumps! After receiving a small pamphlet in my Sunday Times showing some of their wares.....I was over the moon! You see, I was on a rugby tour just south of Paris a while ago and I purchased an Opinel knife in a small local shop...and showed it to my two nieces at some point, upon my return. I only realised that they both were taken by it recently.....so, upon opening this small pamphlet and seeing that they sold them....well the rest is history. The option to have the knives ingraved with their names only added to my absolute satisfaction! I can't wait to see the smiles on their wee faces on Christmas morning! Thank you so much...you have made a very proud uncle's Christmas, before the episode even happens! God bless and a very Merry Christmas to Hannah et al! Sorry if I have gone on a bit...good grief...”

Helpful Report

(Cheltenham) - Posted 2 months ago

“Got sent the wrong item and returned it.”

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Posted 2 months ago

“Good delivery service and black leather wallet is a quality product for price paid. It's for a Christmas gift but I feel sure the recipient will be pleased with it.”

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Posted 2 months ago

“I ordered two engraved crystal champagne glasses yesterday afternoon which arrived around 4pm today. I am so impressed with the quality and very reasonable price and will definitely use this company again.”

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Posted 2 months ago

“Absolutely the best service I have received in a long time some old fashion customer service and very happy with the on site engraving”

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(Cheltenham) - Posted 2 months ago

“Great, quality. Really happy with my purchase.”

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(Cheltenham) - Posted 2 months ago

“Really good quality belt but I personally think it's over -priced”

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Posted 2 months ago

“Beautiful decanter delivered within 2 days of ordering it. Stunning”

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Posted 2 months ago

“Very disappointed with my first and last purchase from Farrar & Tanner. Ordered a Christmas gift with an engraved message but it arrived minus the engraving despite paying extra for the service. Not enough time to rectify before Christmas so very disappointing.”

Helpful Report

(Cheltenham) - Posted 2 months ago

Hi Lee, Thank you for your review, i'm sorry to see that the order arrived without engraving. I can see that our customer service team offered to send a new order with engraving, however you requested a refund on the engraving fee, which has now been processed. Kind Regards Farrar and Tanner

Posted 2 months ago

“Easy to place an order and a quick and efficient delivery”

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Posted 2 months ago

“An excellent piece of equipment!”

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Posted 2 months ago

“exellent service very satisfied many thanks”

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Posted 2 months ago

“Pieces roughly made”

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Posted 2 months ago

“I placed an order, but after a week, it still hadn’t been delivered. I had to follow up and resolve the issue myself. Farrar & Tanner may claim it wasn’t their fault, blaming shipping delays and stating they resent the item. However, who’s at fault doesn’t matter to me—despite resending it, the order ultimately missed the intended date. Unfortunately, the recipient left the UK for Christmas holidays before receiving it.”

Helpful Report

Posted 2 months ago

Hi Reza, Thank you for your review, I'm sorry to see the issues with the courier, our team dispatched a replacement on next day delivery to arrive with you the following day, and refunded your postage fee. I'm glad to see that the parcel has now been delivered. Kind Regards Farrar and Tanner

Posted 2 months ago

“Found an excellent present for my son for Christmas....a backgammon set. Showroom in Cheltenham had a good range of boards in terms of size and prices. Found a perfect one which my son will love.”

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Posted 2 months ago

“Did not expect such an amazing knife. My husband is an avid hunter and fisherman and will be very happy with this present”

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Posted 2 months ago

“These items were bought as a gift. They look just as they are described and came well packaged and the delivery was quick.”

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Posted 2 months ago

“My wife was looking for a high quality chopping board,so I responded by buying from you .She is delighted with it and the efficiency with which the order was expedited.”

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Posted 2 months ago

“Lovely product and excellent service all the way through! No doubt will order again Thank you”

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(Cheltenham) - Posted 2 months ago

Farrar & Tanner is rated 4.8 based on 6,387 reviews