Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.79

4.8 Rating 6,179 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,179 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 9th November 2024

465

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a knife and had the handle engraved. Looks absolutely lovely. Really pleased with the quality of the item. Ordering was easy and delivery was quick. Wouldn’t hesitate to recommend.”

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Posted 2 years ago

“Website easy to use. Some lovely things on there, could have spent more. Delivery was as they said. No complications. Would definitely use again.”

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Posted 2 years ago

“Great quality products fast service great price”

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Posted 2 years ago

“Finally. I found a decent self sharpening knife set. I don't actually cook so I don't use them, but my husband loves to cook and now he is even happier to cook now he has these knives. There are sets where you can have up to 14 knives in a block for the same price as a set of 5 at Farrar & Tanner. Ive had such knives and they were rubbish. You definitely get what you pay for here and they are worthy of the price. I would definitely recommend these.”

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Posted 2 years ago

“All good thanks”

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Posted 2 years ago

“Fabulous product and service”

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Posted 2 years ago

“Excellent service and an excellent quality backgammon board. Thoroughly recommend company.”

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Posted 2 years ago

“Fantastic leather apron, great quality and super quick delivery, thank you!”

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Posted 2 years ago

“Beautifully presented, thank you. Was a gift for my son in law on his wedding day.”

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Posted 2 years ago

“A1. great service.”

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Posted 2 years ago

“Very happy with the engraved trowel I purchased. Came in good time and was well packaged.”

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Posted 2 years ago

“Item was quickly delivered, well packed and neatly gift wrapped.”

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Posted 2 years ago

“My order of a black leather A4 zipped folio arrived promptly and looks as described - I'm sure my son will be delighted with it. However, the personalised naming on the bottom right of the file is not embossed deeply enough, so not very clear at all. Also, the tissue wrapping of the file did not cover it and was crumpled - not packed with care inside the box... this may seem a small point but it gave a disappointing first impression when opened, and clashed with the classy branding and goods Farrar & Tanner portray. I will rewrap before gifting!”

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Posted 2 years ago

Hi Sarah, Thank you for your review - I appreciate your comments and will check with our warehouse to make sure that this does not happen again, the presentation really does make a difference to the gift so I am disappointed that more care wasn't taken. I hope he does like it when opening today! I've emailed you directly as well. Kind regards, Jude Customer Service Manager

Posted 2 years ago

“The product that I ordered all can scratched and poorly finished. Upon contacting the CX I received a very friendly response but after explaining the details never heard back in 5 days. The flask also came in a box different to the one in the picture. Since it was a gift for someones birthday, whilst waiting for a response from the customer services it became too late to order a different gift from elsewhere and I ended up gifting the scratched flask hence will make sure to never order from here”

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Posted 2 years ago

Hi David, thank you for your review, I am sorry for the delay in communication - we had sent a new flask out to you on a next day service but we were slow in responding to your reply as we were unexpectedly short staffed. With the original flask, the scratches are often part of the manufacturing of the pewter and usually polish out, however this should have been checked for quality before leaving and polished out by the factory. It looks like perhaps this was missed and I apologise for this. I hope you were able to gift the new flask to your recipient when you received our replacement. Best wishes, Jude

Posted 2 years ago

“Hopefully it’s all good not opened yet as it’s for a birthday later this month”

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Posted 2 years ago

“Great tumblers and the engraving is perfect. Very quick delivery and well packed. Would recommend 100%.”

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Posted 2 years ago

“On looking for a knife block/knife set, came across this one at Farrar & Tanner which looked fabulous. Glad to say it was just so when we received it. Not used yet as it's a Christmas present, but obviously checked for any faults and glad to say there were none. Very pleased with it and am sure it will make a lovely present.”

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Posted 2 years ago

“Amazing service, fast delivery, great support. There were issues with my engraving since I have used non-English letters and they called, talked it through and we picked different font to make it work. Very pleased with how it came out. Thank you so much.”

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Posted 2 years ago

“Very pleased with the service I received and delighted with the product, thank you.”

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Posted 2 years ago

“Easy to order, pay online, product as promised with quick delivery. Thanks.”

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Posted 2 years ago

Farrar & Tanner is rated 4.8 based on 6,179 reviews