Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.79

4.8 Rating 6,186 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 9th November 2024

465

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product, good price, speedy service”

Helpful Report

Posted 3 years ago

“Excellent service speedy delivery and quality product. 5 stars.”

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Posted 3 years ago

“Excellent and precise delivery..”

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Posted 3 years ago

“Very quick free delivery, this is a present,yet to be opened.So can not comment on chess set.”

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Posted 3 years ago

“Absolutely exceptional customer service and a really beautiful item. My item got lost in the post (absolutely not a fault of Farrar & Tanner) and they expedited a replacement which came the next day. Really impressive.”

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Posted 3 years ago

“Good quality item and quick delivery Wanting a larger one of the same item which I will look into if have”

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Posted 3 years ago

“Very pleased with my purchase of a Dartington gin glass. Just what I wanted as a gift for a friend. Easy ordering process and item arrived promptly and well packaged. Wouldn’t hesitate to use this company again.”

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Posted 3 years ago

“I recently ordered the wooden wine box and had it engraved for my son's 50th birthday. It really is a beautiful box and very nicely engraved. I am putting in a bottle of malt whisky which fits perfectly. The present looks very expensive and well worth buying..”

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Posted 3 years ago

“Easy to use website and quality products.”

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Posted 3 years ago

“Excellent knife - just what my daughter-in-law wanted for her extensive garden. She's very happy with it. I'm sad that I could only ask for a very limited number of letters to be engraved but understand the knife is not very big!”

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Posted 3 years ago

“Excellent service and a speedy delivery of a very attractive Stag Glass, thank you.”

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Posted 3 years ago

“Quicker than quick. Ordered engraved and delivered exactly as described and promised.”

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Posted 3 years ago

“Very pleased with this beautiful Jean Pierre pocket watch, which I bought as a present. Purchase was easy and delivery efficient. The website was also easy to browse.”

Farrar & Tanner 5 star review on 27th September 2021

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Posted 3 years ago

“First time I have ordered from this company and have been delighted with the personalised chess board and the communication I have received from them. First class.”

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Posted 3 years ago

“Excellent service product arrived next day as promised and the gift box and personalisation were spot on would highly recommend”

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Posted 3 years ago

“The product itself is all right however it was not what I ordered and as a result was really disappointing as it was an important gift, and specifically required engraving on the whisky decanter but the package arrived with no engraving. After phoning F&T, I was told I would receive a correctly engraved decanter the following day and would be given a label to return the unengraved one, but this did not happen - an engraved water jug arrived which thankfully was correctly engraved, and which whilst a free extra was not what I had ordered. I had carefully followed advice from Customer Service in terms of how to communicate the engraved wording to the factory (a completely separate entity / different location to Customer Service). Customer Service sound good on the phone but nothing they said was correct in terms of what was delivered and what actually happened. Like I say, really disappointing.”

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Posted 3 years ago

“Excellent service and amazing fast delivery.”

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Posted 3 years ago

“Very happy with my knifes and the delivery was excellent .”

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Posted 3 years ago

“very good product, presented well and delivered promptly.”

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Posted 3 years ago

“Absolutely brilliant service”

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Posted 3 years ago

Farrar & Tanner is rated 4.8 based on 6,186 reviews