Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.79

4.8 Rating 6,179 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,179 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 9th November 2024

465

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a personalised decanter which was next day delivery Upon arrival we found it to be smashed to pieces With no packaging to protect it on the inside Customer service is a shambles”

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Posted 2 years ago

“Good quality, good price, arrived quickly”

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Posted 2 years ago

“Tried joining concierge club went round in circles given up , one Christmas order you’ve lost”

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Posted 2 years ago

Hi Stephen, Concierge Club is a new feature for our customers, I'm sorry to see you've not been able to join and I'd like to get you joined up and past this little blip as the benefits of being part of the club really are great! I'll email you directly to see if we can resolve this with you, if we've got something wrong in our system somewhere we can hopefully find it and fix it. Appreciate you taking time to let us know there's been an issue. Best wishes, Jude

Posted 2 years ago

“These tumblers were a gift for my son Karl from his granny on his engagement and they love them. Thank you”

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Posted 2 years ago

“My item arrived on time and well packaged, the item is good quality, I would have liked to choose where the engraving was placed but overall I am very pleased with it”

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Posted 2 years ago

“I purchased opinel country dog knife for a present. Great looking knife & just the right size. Good service & was kept up to date with delivery. Very happy. Would recommend.”

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Posted 2 years ago

“Excellent service, good quality product and fast delivery. Made a great birthday present for my husband.”

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Posted 2 years ago

“I was a bit disappointed about the look if it and was not cheap”

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Posted 2 years ago

“Fabulous quality, speedy delivery, will definitely be using again in the future”

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Posted 2 years ago

“Delighted with the quality of product and service.”

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Posted 2 years ago

“Excellent prompt service and lovely product.”

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Posted 2 years ago

“I brought a set of professional kitchen knives,then emailed them to ask a question got a reply within 24 hours . Knives are not razor sharp when first taken out of the box but didn't take a lot to sharpen them very pleased from acing the order to the end result.”

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Posted 2 years ago

“I ordered on the 1st November for a birthday present and it is now the 9th November and despite having an email saying that that the order is “complete” the tracking details say it has not even reached Royal Mail yet. Very disappointed with the shipping times as I only ordered on the basis that it said 1-3 days”

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Posted 2 years ago

Thanks for taking my call, we hadn't realised it had not reached you, and as per call will be sending this to arrive tomorrow. Best wishes, Jude

Posted 2 years ago

“great quality for a good price very pleased”

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Posted 2 years ago

“Absolutely beautiful Whiskey Stag Tumbler with engraving , bought for a 60th Birthday Present , first time I have used your company but will definitely use again and will also be telling all friends and family of your products . And the recipient of the tumbler was also very happy .”

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Posted 2 years ago

“Great item and quick delivery.”

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Posted 2 years ago

“I had a slight problem with ordering online but phoned and received excellent service and help. I am thrilled with my purchase.”

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Posted 2 years ago

“Excellent knives will be a great present . Delivery a little confusing but love your web side”

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Posted 2 years ago

“High quality products. Fast delivery and beautifully packaged Would highly recommend Thank you”

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Posted 2 years ago

“Brilliant bit of kit I bought for my father-in-law after his 12 y/o one had finally given up on him, my only reason for dropping a star is that he's left handed and finds it lacking in certain areas (ergonomically), the quality of the multi tool is brilliant, super impressed!”

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Posted 2 years ago

Farrar & Tanner is rated 4.8 based on 6,179 reviews