Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.79

4.8 Rating 6,182 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,182 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 9th November 2024

465

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the pearl and silver box as a birthday present and was delighted with it. Thanks”

Helpful Report

Posted 2 years ago

“Beautiful leather folder and well presented in a gift box. Engraving added was perfect. Had to replace the tissue paper wrapped around the folder as it was torn and this was a gift. But recipient absolutely loved it!”

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Posted 2 years ago

“I would love to give 5 stars and almost all aspects of the purchase and experience would warrant such a rating. However, and I'm sorry if this seems trivial, the beautiful tan wallet that I purchased is well made and feels like a quality product - particularly given the very reasonable price point - however, the online photos show the tan leather contrasting with a beautiful dark blue lining while the actual product is lined with a VERY dark blue - almost black lining. This may seem unimportant but it matters because the tan contrasts so well with the blue in the photos. I even have a leather jacket with similar contrast - it is a combination that really works. The almost black lining just takes the edge of the design slightly. Furthermore, it matters because it MAY have swayed my final purchasing decision from other products. Overall, a strong 4 stars, but the images on the site should reflect the product delivered. The main factor in reducing it to 4 stars was my feeling of disappointment when I saw the lining. Trivial? Perhaps. Overthinking, on my part, the design of the wallet? Probably. First world problem? Definitely. Still slightly disappointed? A bit. Thinking of asking my tailor (or finding a tanner) to line it with a slightly lighter blue lining? Yes.”

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Posted 2 years ago

“Decanter and cufflinks arrived in good time and were exactly as expected. Good service.”

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Posted 2 years ago

“Fast delivery however quality of product was poor, had lots of surface scratches I wouldn’t have expected. No time to return for another pair as was needed for a birthday present.”

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Posted 2 years ago

“Great service, prompt delivery and excellent items. Will use again👍”

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Posted 2 years ago

“Website needs to be more user friendly for those using mobile phones”

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Posted 2 years ago

“A good quality product and exactly as described.”

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Posted 2 years ago

“Everything worked for me. The product was superb. Delivery spot on. Packaging thoughtful.”

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Posted 2 years ago

“Great service, good communication and quick delivery”

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Posted 2 years ago

“Excellent site for quality gifts. Speedy delivery. Highly recommend.”

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Posted 2 years ago

“Super quick, especially for a personalised gift and beautiful quality. It was a wedding gift to my husband and it received very well, he loves it!”

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Posted 2 years ago

“The brass paperweight looks amazing, very modern and chic, particularly if engraved. It was a gift for my nephew who loved it”

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Posted 2 years ago

“I Bought the ‘cycle etched glass tumbler’ for a gift and it was very pleased with it . Very nice quality . Would purchase again from Farrar and Tanner”

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Posted 2 years ago

“Hip flasks are superb. Slight wrinkle on delivery which Stacey responded to and resolved immediately. Great customer service. Many thanks.”

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Posted 2 years ago

“Absolutely made up with the engraved knife block. It is beautiful and the recipient will be very happy I'm sure. Thanks so much. I'll definitely be reordering.”

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Posted 2 years ago

“Item was exactly as pictured, service was fast and efficient. I am delighted.”

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Posted 2 years ago

“Ridiculously overpriced. Very small, not worth anywhere near what I paid for it.”

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Posted 2 years ago

Hi Andrea, thank you for your feedback - the tools in this manicure set are handcrafted, and bear the Solingen world-renowned (in the metalwork arena) hallmark having been manufactured in Solingen, Germany. The tools are precision bladed and although the kit is put together by Taylor's of Old Bond Street, another well-respected company, known for their quality items, they specifically chose this metal for it's durabilty and this manufacturer for the skilled workmanship in the field. Considering the precision, heritage and the knowledge that you've got the best tools made by experts in their field, we are confident with the price this retails at. Despite this, we want you to be happy and we do offer a free returns service, we'd be happy to receive it back and give you a full refund. Please click here to arrange this https://www.farrar-tanner.co.uk/returns-warranties Best wishes, Jude Customer Service

Posted 2 years ago

“Service great. Product poor. Wooden chessboard was a laminate effect chessboard finish. Returned easily and refunded quickly. Shame re product.”

Helpful Report

Posted 2 years ago

Hello, Many thanks for taking the time to review your purchase. Your feedback is very important. To clarify, the woods on the chessboard are real wood veneers with a special lacquer finish for the ease of movement of pieces as opposed to a laminate finish. I'm glad your returns process was smooth. If you need any further assistance with selecting the right chess board for you, or if there is anything more we can help with, please do not hesitate to get in touch. Best wishes. Rachel

Posted 2 years ago

“We ordered a personalised champagne bottle wooden gift box. It was beautifully packaged to protect it from damage in the post and the box looked wonderful. We were so pleased with it and so was the recipient. An excellent quality gift. Will use Farrar & Tanner again!”

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Posted 2 years ago

Farrar & Tanner is rated 4.8 based on 6,182 reviews