Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,382 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,382 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 11th February 2025

Andy

Farrar & Tanner 5 star review on 9th February 2025

Hayley Gray

Farrar & Tanner 5 star review on 18th January 2025

Charles

489

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cheeseboard and knife set has bought as a present but would love to have it myself. Good quality product.”

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Posted 1 month ago

“Purchased Giraffe music box for my nephew, superb quality, very fast delivery including engraving, what’s not to like?”

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Posted 1 month ago

“Schnelle Lieferung, auch in die Schweiz... die erhaltene Ware ist qualitativ einwandfrei! Danke!”

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(Cheltenham) - Posted 1 month ago

“Good range of products, friendly staff, prompt replies & competitive pricing.”

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Posted 1 month ago

“I was delighted with the quality and the speed of delivery - Well Done!”

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(Cheltenham) - Posted 1 month ago

“Purchased armbar trade as Christmas gift. Arrived with faulty bit. Contacted customer services for replacement bit as too near Christmas to return item.none available so offered small partial refund. Very disappointing from gerber as first time using company as was in two minds if to go with leatherman.”

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Posted 1 month ago

“Fantastic service and delivery. The glass was a perfect present.”

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Posted 1 month ago

“I bought a personalised knife as a Christmas gift and it was such a great purchase. It was beyond expectations at a really reasonable price. Fast delivery and great communication/updates about my purchase. I will be buying more items in the future and would definitely recommend!”

Farrar & Tanner 5 star review on 7th January 2025

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(Cheltenham) - Posted 1 month ago

“Such a lovely scarf and at a sensible price. Speedy delivery and well packaged. My son is thrilled with his present. Thank you.”

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Posted 1 month ago

“I ordered a travelling chess set adorned with a brass plaque. Upon initial inspection, I was quite pleased with the product; however, opening the chess set revealed a somewhat disappointing level of care. The padding was cheaply glued to the inside of the set, and some pieces were not adequately sanded. I am a bit surprised these imperfections made it past quality control. On the whole I was quite pleased, although, I doubt this product will stand the test of time as it is not expertly manufactured.”

Helpful Report

(Cheltenham) - Posted 1 month ago

Hi Quinlan, Thank you for your review, I'm sorry to hear set came in such a poor condition, this isn't our usual standard. I can see that you haven't contacted us regarding this. Please can you email us with your order information and some images of the chess set, and we can exchange it for you. Our email address is customerservice@outdoor365.co.uk Kind Regards Jamie Farrar and Tanner Customer Service

Posted 1 month ago

“I bought a Filofax for my son. I didn’t feel it was value for money as I queried as to whether it was leather. I was assured it was and therefore I kept it. Unfortunately I cannot find replacement inserts to fit it. A5 too big and A6 too wide.”

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Posted 1 month ago

Hi Kareen, Thank you for your review, I'd like to reassure you that the Filofax you purchased is made from genuine leather, as confirmed by our customer service advisor. Regarding replacement inserts, we recommend contacting Filofax directly, as they offer a range of sizes and options that should work for your model. Their customer service team will be happy to assist you in finding the correct fit. Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 1 month ago

“Very happy with my crossover bag not heavy just what I wanted farrar and tanner were excellent very quick delivery ordered boxing day I was expecting the bag to be delivered after new year was delighted it arrived on 28th Dec”

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Posted 1 month ago

“Collected in person. Fast and efficient service, staff were helpful. Engraving done without prior notice in less than 20 mins. Great optiosn for gifts.”

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Posted 1 month ago

“Extremely pleased with the products supplied which arrived well packed and on time. All aspects of this transaction were well executed and without fuss or problem, thankyou. Regards Graham.”

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(Cheltenham) - Posted 1 month ago

“My item was in excellent condition and packed perfectly. Fast delivery too . Very good service. thank you”

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(Cheltenham) - Posted 1 month ago

“AVOID SCAM COMPANY**"""""""Ordered a watch on a chain, chain poor quality not strong enough to hold the watch broke within days, sent the chain back for a replacement more than 2 weeks ago, I have had no replacement not contact from the company, no response to emails and the phone number does not connect. I think this company has gone Bankrupt, AVOID ****************”

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Posted 1 month ago

Hi Justine, Thank you for your review. I'm really sorry for the trouble you have had. Due to the Christmas period our returns are taking up to 14 working days to process. We are only a small company so with our volume of orders exceeding our expectations and staff preparations it's been all hands on deck to get orders dispatched in time for Christmas, I apologise for the time you have had to wait. Unfortunately, I cannot see any contact from you or from your email, I also cannot find an order under your email address. Please can you confirm how you got in touch and what email it was from? Our phone lines are down at the moment - it's a huge problem for us that we are looking into and trying to get fixed but it's proving a real struggle. We only have our Live Chat and Email service so I sincerely apologise for that too. Please let me know if there's anything further I can do to help. Best wishes, Stacey Customer Service Supervisor

Posted 1 month ago

“Ordered a luxury chess set on 9th December as a gift. Product arrived promptly, but wasn't the best quality. This is fine as such things happen, plus Farrar & Tanner's website state they offer refunds. I sealed the product in its original packaging, and send it via Royal Mail using the QR code provided by Farrar & Tanner. The Royal Mail tracker confirmed Farrar & Tanner received the product on 14th December. Not only have I still not received a refund, the company has not even offered the courtesy of contacting me to confirm they have received the product and are processing the refund. I have tried following up with a message using the contact form on their website, and have received no reply. I have tried contacting the company using the phone number on their website, but it does not connect. This is by far the worst customer service I have received from an online retailer. I do not mind delays, and understand that unforeseen circumstances can occur, but the fact that the company has not contacted me, and is not contactable, makes me wonder whether they are happier taking money than giving it back.”

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Posted 1 month ago

Hi there, I'm so sorry for the trouble. I responded to the email you sent explaining everything so hopefully you have received that. Just to confirm what I said in the email, I refunded your order in full and sincerely apologise for the delay. We're only a small company and were unfortunately really struggling to keep on top of the workload. We did not get in touch as we did not know the order was returned, so did not know to expect it. My apologies once again for the delay in your refund. Best wishes, Stacey Customer Service Supervisor

Posted 1 month ago

“After initial upset and disappointment, F&T really pulled out all the stops, to rectify the problem and get the gift to me in time for Christmas. The belt is fabulous, and customer sevice were excellent.”

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(Cheltenham) - Posted 1 month ago

“Great product, wrapped beautifully Wife loves it”

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Posted 1 month ago

“Great product Excellent price Delivery perfect 10/10”

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Posted 1 month ago

Farrar & Tanner is rated 4.8 based on 6,382 reviews