Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,334 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,334 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 13th January 2025

478

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pieces roughly made”

Helpful Report

Posted 3 weeks ago

“I placed an order, but after a week, it still hadn’t been delivered. I had to follow up and resolve the issue myself. Farrar & Tanner may claim it wasn’t their fault, blaming shipping delays and stating they resent the item. However, who’s at fault doesn’t matter to me—despite resending it, the order ultimately missed the intended date. Unfortunately, the recipient left the UK for Christmas holidays before receiving it.”

Helpful Report

Posted 3 weeks ago

Hi Reza, Thank you for your review, I'm sorry to see the issues with the courier, our team dispatched a replacement on next day delivery to arrive with you the following day, and refunded your postage fee. I'm glad to see that the parcel has now been delivered. Kind Regards Farrar and Tanner

Posted 3 weeks ago

“Found an excellent present for my son for Christmas....a backgammon set. Showroom in Cheltenham had a good range of boards in terms of size and prices. Found a perfect one which my son will love.”

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Posted 4 weeks ago

“Did not expect such an amazing knife. My husband is an avid hunter and fisherman and will be very happy with this present”

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Posted 4 weeks ago

“These items were bought as a gift. They look just as they are described and came well packaged and the delivery was quick.”

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Posted 4 weeks ago

“My wife was looking for a high quality chopping board,so I responded by buying from you .She is delighted with it and the efficiency with which the order was expedited.”

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Posted 4 weeks ago

“Lovely product and excellent service all the way through! No doubt will order again Thank you”

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(Cheltenham) - Posted 4 weeks ago

“The 2 items purchased were the dibber and hand trowel for a christmas present. They look very sturdy and stylish and Im sure my son in law will be over the moon with them.”

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(Cheltenham) - Posted 4 weeks ago

“I very much like the website and the variety and quality of the goods for sale. I also had need to contact Customer Services a few times regarding the functionality of the check-out system. They were very helpful (when they were able to pick up my calls) and the issue was then swiftly and satisfactorily resolved.”

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Posted 4 weeks ago

“Amazing box. Good wine. I am really happy. Thanks. Merry Christmas and Happy ppy New years.”

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Posted 4 weeks ago

“Quality and speed of delivery excellent. I was a little disappointed with the note book as it was tiny and I was expecting at least A5.”

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Posted 4 weeks ago

“Product was very good, but a bit disappointing that I didn’t get free postage or discount for having signed up!”

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(Cheltenham) - Posted 4 weeks ago

“Bought Barbour reversible belt bought large for 34 waist but was huge but not a problem cobblers altered size making it exact length I wanted for £4!!! Never even lost my personalised touch - very happy with purchase great value for money 100% recommend will definatly buy again from them”

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Posted 4 weeks ago

“From website layout and ordering to finished product was not only thorough but an enjoyable experience the process felt special and unique as was the product delivered speedily packaged really well stunning product would definitely order again”

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Posted 4 weeks ago

“Really pleased with the item I received in a beautiful box and very happy with it will definitely purchase more in the future.”

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Posted 4 weeks ago

“This backgammon board is well-made and visually appealing. However, be aware that this is a travel-sized board, much smaller than a standard full-sized version. While it’s convenient for portability, the smaller size might not suit everyone. Considering the size, it feels a bit pricey for what you get.”

Helpful Report

Posted 4 weeks ago

“I was happy with all aspects of the order from its placing through communication to delivery in spite of Storm Darragh's disruption. The product looks great - and I'm confident that the recipient will think so too.”

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(Cheltenham) - Posted 4 weeks ago

“Great quality of product and quick service”

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Posted 4 weeks ago

“I ordered and paid for two pairs of Darlington Celebrate Ruby Copa Gin & Tonic 2x455 DKK. Now the parcel arrived but only contains one pair - for … sake, it is a Christmas present 😱”

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Posted 1 month ago

“Service was quick but I was disappointed with the engraving it’s so tiny! I expected the letters to be larger on the silver napkin ring I ordered also the packaging was very poor, just a little plastic bag stuffed through the ring not even wrapped around it for protection then stuffed in a cardboard envelope”

Helpful Report

Posted 1 month ago

Farrar & Tanner is rated 4.8 based on 6,334 reviews