Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.79

4.8 Rating 6,178 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,178 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

Write Your review

Tell us how Farrar & Tanner made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Farrar & Tanner 5 star review on 9th November 2024

465

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the Christmas present I bought, the gloves look lovely and are clearly of excellent quality. Easy to use website, straightforward payment process using PayPal, can't remember of you can sign up/ in using Google or Facebook but probably could as it was way to do.”

Helpful Report

Posted 1 year ago

“Delivery arrived all messed up on Xmas eve with a piece missing. Delivery arrived late despite paying extra. Box left outside, driver just took a photo for proof. I sent an email to customer service and I am still waiting for a response. The gift was expensive and to receive it in such a bad state is disappointing.”

Helpful Report

Posted 1 year ago

Hi Eloi, thank you for your review. We try to package all of our gifts as safely as possible and also as environmentally friendly as possible, usually overpacking to allow for safe transit. In this instance it does not look as if the delivery company took much care with it - I believe this to be due to the huge volume of parcels they were distributing over the Christmas period. I can see that the replacement pieces were sent and I really hope the recipient is now enjoying the game! Best wishes, Jude

Posted 1 year ago

“Excellent customer service when I queried my missing parcels from Royal Mail. The delay was due to the postal strike but Farrer & Tanner took responsibility and reassured me that they would sort out the problem. The parcel was duly delivered in excellent condition. Unfortunately I had to return two if the items as I had ordered the wrong size. Again no problem as a link to Royal Mail allowed me to send them back free of charge. I will definitely use Farrer & Tanner in the future.”

Helpful Report

Posted 1 year ago

“The failure to communicate about the delayed delivery was disappointing and caused unnecessary stress. Although emails were eventually responded to the auto reply said to phone and the phones were not answered and said to email!”

Helpful Report

Posted 1 year ago

“Great price and brilliant service. Really fast shipping despite all the industrial action in the UK”

Helpful Report

Posted 1 year ago

“Great product, service and delivery. Engraving rather small”

Helpful Report

Posted 1 year ago

“Bought for my husband’s Christmas Day birthday. He words “ Beautiful, and so tactile “ Came exactly when requested, packaged well and without plastic- bonus points. Definitely worth every penny.”

Helpful Report

Posted 1 year ago

“High quality product - prompt despatch and delivery - outstanding service”

Helpful Report

Posted 1 year ago

“This was bought as a gift and my recipients were delighted with what they received. Excellent products, well presented and arrived within the stated time frame.”

Helpful Report

Posted 1 year ago

“DPD we’re at fault for delivering my parcel to the wrong house (never received) but Farrar & Tanner we’re excellent at ensuring I was refunded (it entered my account next day). Customer service was great over the phone. I would recommend for anyone who has issues to just call them as they were very helpful.”

Helpful Report

Posted 1 year ago

“Excellent customer service and prompt delivery has promised”

Helpful Report

Posted 1 year ago

“Brilliant service, knife block very good quality. Would highly recommend. Engraved block made this a more personal gift.”

Helpful Report

Posted 1 year ago

“You have taken my money and not delivered the goods.”

Helpful Report

Posted 1 year ago

Please could you contact us with your details and we will look into what happened - all of our parcels are tracked so we should be able to find a resolution for you. Best wishes, Jude

Posted 1 year ago

Hi Simon, just tracked down your order via your email address - it is showing as delivered on 28 December, it had been sent to your local Royal Mail distribution office but then looks like it had been held up by the strikes pre Christmas and finally delivered just after. I am sorry that it was delayed and have refunded your delivery cost, I hope the recipient enjoyed the gift despite the delay. Kind regards, Jude

Posted 1 year ago

“Great service, quick postage. Receiver loved the present - really nice you can personalise the items. A unique touch, great quality also.”

Helpful Report

Posted 1 year ago

“Beautiful and really well packed. Lovely”

Helpful Report

Posted 1 year ago

“I bought a knife as a Xmas present. It was dispatched very promptly but didn't arrive in over a week thanks to Royal Mail strike action. I emailed customer services as I was a bit concerned. I received a reply very quickly saying there were delays and asked me to get back to them if I didn't receive it in a few more days. It arrived the next day. I emailed again to say thanks and got a Merry Xmas email back promptly. Thanks Ben. The knife is excellent. My husband was delighted with it.”

Helpful Report

Posted 1 year ago

“I was awaiting stock of a knife set from a different supplier but spotted the Acacia block with staysharp knives from Farrar and Tanner so decided to order this instead and I was not disappointed. It looks very stylish and the knives are the excellent quality that you would expect from the Sabatier brand. By, being able to get the block engraved made it a personal gift and the speed of despatch was brilliant. I will be ordering from this company in the future.”

Helpful Report

Posted 1 year ago

“I ordered this set of Churrasco tramontina barbecue set from you for £63.50 only to find them elsewhere for half price as they were s present for my wife I felt obliged to keep them”

Helpful Report

Posted 1 year ago

“Excellent service from purchase to delivery”

Helpful Report

Posted 1 year ago

“Good service and communications and easy transaction throughout. Thank you!”

Helpful Report

Posted 1 year ago

Farrar & Tanner is rated 4.8 based on 6,178 reviews