Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,342 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,342 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 13th January 2025

478

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered ruby heart paperweight but actually received white heart all the paperwork said ruby but was actually white I’m keeping it because it is lovely but it was NOT what I ordered”

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Posted 1 year ago

Hi Tracy, Thank you for your review, I'm very sorry to see that we have sent you the wrong item. I have emailed you to arrange for the correct item to be dispatched, and to apologise for the error. Kind Regards, Jamie Farrar&Tanner

Posted 1 year ago

“I ordered an engraved oyster knife it arrived nicely packed and engraved as Ordered, well done.”

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Posted 1 year ago

“Beautiful knife with case. I had it engraved on the blade and that made it into a wonderful personal present. A quality item.”

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Posted 1 year ago

“Arrived very quickly great items and package well looking to from you again soon but can't decide on which items”

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Posted 1 year ago

“Disappointed with my experience with Farrar & Tanner. I purchased 3 leather jewellery boxes for my granddaughters at £75 each with a further £24 to have them personalised. Whilst shopping locally I have seen the same jewellery box at a price of £59.99. £15 cheaper per box! I save throughout the year to purchase presents for my 13 grandchildren - can’t help feeling I’ve really been ripped off by Farrar & Tanner.”

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Posted 1 year ago

Thank you for your review, I'm sorry to hear that you are disappointed with the price of our products. I can see that you contacted our team about this and we did offer for the products to be returned for a refund but you chose not to do this. Kind Regards, Jamie Farrar&Tanner

Posted 1 year ago

“I had placed an order on October 9, 2023 what was supposed to be a gift for my Godson's 1st birthday. The original shipping method was 5-7 business days. It is now November 17th, 2023 and i still have not received my order. Not only did i miss my Godsons birthday, but i also received endless stress from the customer service teams. Every time i check in on the status of my shipment i was given a generic response stating that they do not know where the shipment is and that they will reach out to the shipping company and let me know. Honestly this is so unprofessional and board line careless treatment of their customers. All i want is to receive what i had already purchased 40 days ago.”

Helpful Report

Posted 1 year ago

Public Reply Hi Nikola, Thank you for your review, We sincerely apologize for the inconvenience and frustration you have experienced with your recent order. First and foremost, we want to extend our heartfelt apologies for missing your Godson's birthday. We understand the importance of such occasions, and we deeply regret that your experience did not meet your expectations. We sincerely apologise for the inconvenience and frustration you have experienced with your recent order. First and foremost, we want to extend our heartfelt apologies for missing your Godson's birthday. We understand the importance of such occasions, and we deeply regret that your experience did not meet your expectations. As of now, the courier is actively investigating the situation, and we are eagerly awaiting their conclusion. While we understand the frustration this delay has caused, please be assured that we are doing everything in our power to expedite the process. Your concerns are valid, and we appreciate your patience as we work to resolve this matter. In light of the unfortunate delay and the impact on your special occasion, we have emailed you regarding the option of a replacement or a refund. We understand that this may not fully make up for the inconvenience caused, but we hope it provides a measure of resolution for you. Kind Regards, Jamie Customer Service

Posted 1 year ago

“Prompt delivery of good quality glassware. However, personalized engraving not the best quality.”

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Posted 1 year ago

“we bought the wine cooler for a friends 70th and was so impressed that we bought another for a friends wedding. really good quality and nicer than the photos would seriously recommend”

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Posted 1 year ago

“Spot on, thank you.”

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Posted 1 year ago

“Beautiful leather bag and excellent customer service”

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Posted 1 year ago

“I ordered two engraved whisky glasses as a gift. We received them within a day or two and were delighted with the quality and the product. The presentation is delightful, each being wrapped in protective foam, then their own individual black velvet bag before being placed in a lovely gift box. Excellent service and great quality. Would certainly recommend this company.”

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Posted 1 year ago

“Amazing quality and my watches look sit and look great inside. Highly recommend. Thank you.”

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Posted 1 year ago

“Really impressed with quality of the pocket watch I purchased that was engraved for free”

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Posted 1 year ago

“Excellent product delivered quickly.”

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Posted 1 year ago

“I had to return a faulty item and the customer service to do this was no nonsense and overall excellent, with the refund back in my bank account within the week.”

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Posted 1 year ago

“Lovely website, easy ordering, quality products, prompt delivery.”

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Posted 1 year ago

“A very easy transaction. Excellent product, good quality and great value. Very quick delivery. Thank you 😊”

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Posted 1 year ago

“An excellent tote bag with the all important zip closure for extra security. Useful pockets and a separate smaller bag within. I’m delighted with the purchase.”

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Posted 1 year ago

“Easy to order and very quick delivery. Good non plastic packaging. Tried to buy this decanter (Dartlington Limelight) for son-in-laws 40th birthday. Unavailable on all sites but here. Top price paid but worth it.”

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Posted 1 year ago

“The ordering process was very simple and delivery was very efficient and quick. The item itself was exactly as described and very good quality.”

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Posted 1 year ago

Farrar & Tanner is rated 4.8 based on 6,342 reviews