Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,401 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 26th February 2025

Pierre

Farrar & Tanner 5 star review on 11th February 2025

Andy

Farrar & Tanner 5 star review on 9th February 2025

Hayley Gray

Farrar & Tanner 5 star review on 18th January 2025

Charles

490

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt, Quick delivery, goods of a high quality. Would use again.”

Helpful Report

Posted 2 years ago

“Paid extra for DPD delivery, took longer than expected and arrived too late to give as a gift. Unable to call as number not covered. Don’t think I’ll use this company again.”

Helpful Report

Posted 2 years ago

Hi Andrew, unfortunately DPD were overwhelmed with parcels at Christmas and therefore reduced their daily capacity for a few days and this in turn delayed the delivery - I've refunded your delivery cost. Best wishes, Jude

Posted 2 years ago

“I did not realise, when undertaking a simple, once-off order (which was fine, by the way) that I was committing myself to a future of being bombarded by desperate repeated demands for feedback and reviews. I hope this response will stop further request from clogging up my intray.”

Helpful Report

Posted 2 years ago

Oops, we use a third party company to collect reviews so that all reviews are open and honest - I'll have a look into how many times they request on our behalf!

Posted 2 years ago

“Bought a brandy glass for my boyfriend and he loves it. Fast shipment too. Very happy”

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Posted 2 years ago

“Packaging cheap - wooden box flimsy with label not square. Was very disappointed as it was a gift for my son and fiancée. Would not order from this company again and definitely not worth the money I paid for it.”

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Posted 2 years ago

“Excellent quality thank you”

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Posted 2 years ago

“Excellent service, product exactly as required and competitive price. Free click and collect ideal as I live in Cheltenham. Personal telephone call to say the item was ready for collection. Perfect!”

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Posted 2 years ago

“Placed order and a couple of days later a very nice lady called to say they had sold out of what we had ordered and a replacement was offered which was most acceptable. The engraved box made for a very nice gift. Excellent service and arrived very quick. Very pleased with my purchase.”

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Posted 2 years ago

“My son loves his chess board.”

Farrar & Tanner 5 star review on 26th December 2022

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Posted 2 years ago

“Very good products at good prices. Excellent delivery and service”

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Posted 2 years ago

“Bought an engraved knife as a gift, which arrived with no engraving. Called several times but their telephone system is set up to divert you to voicemail at 5 mins so you could be a place 1 or 2 listening to the most irritating voice loop and then you lose your place, have to call back and you’re back to number 5+. Finally get through and they have no more stock. Offered a refund but only once I’ve returned this knife. Eye roll…. Absolute shocker”

Helpful Report

Posted 2 years ago

“Amazing customer service and beautiful, high quality products. An issue with initial order. Easily and efficiently rectified. I am so impressed with these guys customer service. My partner loves his gift so much and has already told me what he wants next year from Farrar and Tanner. 10 out of 10.”

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Posted 2 years ago

“Very impressed with the product also kept well informed made shopping easy”

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Posted 2 years ago

“I bought this for a Christmas present for my partner and he was absolutely over the moon. He loves it. Looks sleek and smart. Good value for money. Well packaged and speedy delivery (even though Royal Mail were on strike !!).”

Helpful Report

Posted 2 years ago

“Extremely pleased with the quality of service, from ordering, speed of delivery considering our purchase required engraving, which was to a high standard & would not hesitate to recommend this company, loved the little brochure of other quality gifts they supply, I will be returning.”

Helpful Report

Posted 2 years ago

“An excellent company with excellent products and great customer service. The courier delivered my order to the wrong address, when I couldn't get it back initially they sent me another one by express delivery to ensure it arrived in time for Christmas. Although you can't get through by phone, my email was replied to within less than 24 hours and from then on the customer service agents I dealt with (primarily Jude) were just fantastic. Friendly, uber-helpful and very efficient. I would definitely recommend this company.”

Helpful Report

Posted 2 years ago

“000310805 Still not received this order which was placed 11 days ago…….disappointed!!”

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Posted 2 years ago

“What a stylish set of knives - we love them!!”

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Posted 2 years ago

“I ordered late for Xmas but Farrar still managed to get the knives to me. Used the knives on Xmas day!!”

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Posted 2 years ago

“Fantastic Company who always go the extra mile.”

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Posted 2 years ago

Farrar & Tanner is rated 4.8 based on 6,401 reviews