Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.79

4.8 Rating 6,186 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

Write Your review

Tell us how Farrar & Tanner made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Farrar & Tanner 5 star review on 9th November 2024

465

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bit of a mix-up at first, which resulted in me receiving the wrong order. However, after a quick phone call all was sorted out, and I’m delighted with the items I received. I think you get the true measure of a company, when something goes wrong (we all make mistakes, after all), and Farrar and Tanner passed that test with flying colours.”

Helpful Report

Posted 3 years ago

“Great service product lovely engraved was really happy with order and service arrived on time”

Helpful Report

Posted 3 years ago

“Great service and very quick delivery - delighted with the product. Thank you”

Helpful Report

Posted 3 years ago

“We bought a pocket watch for son on his wedding day. Looked great with his suit on the big day. Fantastic value for money and good quality watch. Would buy again from Farrah & Tanner should another special occasion arise!”

Helpful Report

Posted 3 years ago

“Just what I needed”

Helpful Report

Posted 3 years ago

“I received the product quickly and efficiently but unfortunately couldn't use it, si I had to return it. The return and refund were handled very well too though”

Helpful Report

Posted 3 years ago

“I found Farrar &Tanner to have some lovely products and found the product I wanted for my husband for our Golden Wedding anniversary. I did speak to a salesperson who was very helpful and polite. Correspondence was good via email. The only problem was that it took a while for the product to be delivered”

Helpful Report

Posted 3 years ago

“Very responsive, superb quick delivery & well packed item.”

Helpful Report

Posted 3 years ago

“I am chuffed with both the product and the service and the consignee is equally pleased, particularly with the content, a decent bottle of St Julien. Not sure about your spelling of "received" Bill”

Helpful Report

Posted 3 years ago

“This was a close call getting the Wedding knief delivered in time for Thursday 05.08.21 I approached Farrar & Tanner Monday 2nd Aug 21 & submitted an order before 2pm to arrive the following day at the Hilton Greenwich. The wedding knife never arrived & knowbody from Farrar & Tanner contacted me to let me know why delivery had failed. On contacting Farrar & Tanner the following day, I spoke.to a lady can't remember her name but at that point I was very unhappy as there had been no delivery of the Wedding knife. The lady 1st apologised & explained the knife I purchased had been damaged but I should of been informed. She requested I choose another knife more expensive but not worry about the additional cost. The online lady assistant asked regarding the engraving to be put onto to knife & she said she would have it delivered next day by the wedding date in the morning before 9.30am. Well many thanks to that lady for insuring the wedding knife was completed and delivered to the hotel on the wedding day 05.08.21. Many thanks for her persistence, the wedding went to plan at Queens House Greenage, everyone had a memorable amazing day, many thanks to Farrar & Tanner the assistant was fabulous.”

Helpful Report

Posted 3 years ago

“Really pleased with product and very helpful customer service.”

Helpful Report

Posted 3 years ago

“Really unusual products. Arrived really quickly and safely. Loved the fact that I could personalise the gifts.”

Helpful Report

Posted 3 years ago

“High quality product. We ordered two whiskey glasses and were extremely pleased with them and the professional engraving”

Helpful Report

Posted 3 years ago

“In my Grandson's words quality.”

Helpful Report

Posted 3 years ago

“I ordered a Gin in an engraved case for a 60th Birthday present with plenty of time for it to arrive. I had confirmation of dispatch then it didn’t arrive on the latest projected date. I contacted customer services and they responded within 15 minutes and said there was a mistake and they’d dispatch it on express delivery and refunded the delivery charge. I asked for confirmation it would arrive on the Friday (this was the Wednesday) as that was when I needed it as it was a gift. I got no response. I sent two more emails on the Thursday and Friday with no response. Called customer services it just rings and cuts off. It finally arrived on the Saturday, too late to save my embarrassment as I had to make excuses for not having a gift. I sent another email to customer services. I got a response on Monday saying sorry and giving a 10% refund. No explanation for why I was ignored or why Express delivery was not Express at all. Mistakes happen but customer service is judged on how mistakes are dealt with. Really poor I would not use them again.”

Helpful Report

Posted 3 years ago

“Quick no nonsense service. Goods as described and what was wanted.”

Helpful Report

Posted 3 years ago

“Lovely product, fast and easy service and delivery.”

Helpful Report

Posted 3 years ago

“Exactly what I was looking for, good quality hip flask with good engraving. Arrived promptly.”

Helpful Report

Posted 3 years ago

“Engraved glass exactly as ordered. Beautiful presentation box. Swift delivery. Will definitely order again for a special occasion.”

Helpful Report

Posted 3 years ago

“I ordered an item from Farrar & Tanner at about six o'clock one evening, and it was delivered by nine o'clock the following day. Excellent service, the item was well-packed and exactly what I wanted. Very happy with the shopping experience with Farrar & Tanner.”

Helpful Report

Posted 3 years ago

Farrar & Tanner is rated 4.8 based on 6,186 reviews