Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,336 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,336 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 13th January 2025

478

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exemplary packaging - glasses arrived in one piece.”

Helpful Report

Posted 5 months ago

“Very good customer service and lovely product. Took a few days to contact customer service, but once they responded they were very quick to reply and very helpful”

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Posted 5 months ago

“Excellent easy site, really quick delivery, good product although the presentation box for the knife set being a gift was not so good.”

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Posted 5 months ago

“A beautiful chess set. Exactly as described. My grandson loves it. Excellent delivery service very fast and efficient. Thankyou.”

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Posted 5 months ago

“Chefs knives for a gift, look good, delivery fast would use this company again”

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Posted 5 months ago

“Very helpful staff”

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Posted 5 months ago

“Absolutely beautifully crafted board. Looks and feels like a Board 3 times the price. Cannot wait to win my first game of the summer!!”

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Posted 5 months ago

“Very happy with the product, great packaging, quick delivery, good communication, product was very nicely presented in its personalised box and other half was happy with his gift. The port was nice, black bomber cheese is my favorite and biscuits we are yet to enjoy. I would definatly buy from this company again, you can see they take pride in their products. Thank you for existing”

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Posted 5 months ago

“I ordered a 7 piece grooming set for my sons birthday as he travels a lot. I havent seen it yet but he was really pleased with it and said it was a quality product, really soft leather and sharp instruments. Some really good unique products on website, especially for men that are hard to buy for. A thumbs up from me.”

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Posted 5 months ago

“Purchased a Bellroy wallet which was fantastic quality and dispatched and received very fast. Excellent service.”

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Posted 5 months ago

“Nice product well made. Release catch a bit hard to release.”

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Posted 5 months ago

Hi Michael I am sorry to hear the catch is a little stiff. I have emailed you regarding getting this resolved for you. Many thanks Kind regards Sue Customer Service

Posted 4 months ago

“Absolutely beautiful! This was a leaving gift for a memeber of staff and it was just stunning, the engraving just added the final touch!”

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Posted 5 months ago

“Excellent service from Farrar and Tanner. Needed a 50th birthday gift for my brother who has recently retired from out British army. A lovely bottle of Regimental port in an engraved gift box was perfect. I paid for express delivery and it arrived within 48 hours.”

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Posted 5 months ago

“Great service !Quick response and delivery!My recommendation for everyone who wanna surprised family and friends!”

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Posted 5 months ago

“This is made of printed veneer, not hand crafted walnut. It looks smart if your eyesight isn’t too hot. It’s a lovely chess board but not worth the money.”

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Posted 5 months ago

Hi Susan, Thank you for taking the time to leave a review, I'm very sorry to hear that you are unhappy with the chess board. Our website team are going to update the description to reflect printed veneer. We want you to be happy with your order, so please do return this to us using our free returns service: https://www.royalmail.com/track-my-return#/details/6633 Kind Regards, Jamie Farrar and Tanner

Posted 5 months ago

“Great professional service, fast response to a slight issue with Order, very courteous service and would highly recommend”

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Posted 5 months ago

“Beautiful gifts delivered in a timely manner and the gift wrap was lovely. Very thoughtful customer service realised I wanted both purchases in same box. Thank you👏”

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Posted 5 months ago

“Fantastic service ,beautiful clock Engraving good very pleased”

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Posted 5 months ago

“excellent service . beautiful products.i will keep the catalogue ,i will use agaain”

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Posted 5 months ago

“The website was easy to use and made ordering very straightforward. I took advantage of 10% off and free express delivery when I signed up to their membership. The item arrived very quickly and my husband loved it.”

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Posted 5 months ago

Farrar & Tanner is rated 4.8 based on 6,336 reviews