Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.78

4.8 Rating 6,406 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,406 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 26th February 2025

Pierre

Farrar & Tanner 5 star review on 11th February 2025

Andy

Farrar & Tanner 5 star review on 9th February 2025

Hayley Gray

Farrar & Tanner 5 star review on 18th January 2025

Charles

490

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service Loved the gift I ordered Would definitely recommend”

Helpful Report

Posted 3 years ago

“The card box is beautiful. Good quality. The engraved plaque perfect in position and size. Delivery was fast and seamless. Excellent all round.”

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Posted 3 years ago

“Great dibber, quick delivery”

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Posted 3 years ago

“Easy to navigate website. Good price and range of products. Trusted seller. A+++”

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Posted 3 years ago

“Item arrived in damaged presentation box , was promised replacement presentation next day which never arrived . This was a gift for my father which was completely ruined by the lack of attention by Farr at & tanner and their trusted courier . Was given a 50% discount which to be honest did little to improve the whole experience . Promise the world but do not deliver - literally.0”

Farrar & Tanner 1 star review on 15th February 2022

Helpful Report

Posted 3 years ago

Hi Jason, i know we were unable to get a replacement box out to you in time for the one that was damaged in transit but as the glass had remained intact the partial refund was to accommodate the damage to the presentation box. We generally do have very good feedback on our next day service, unfortunately every once in a while there may be a problem, which we do our best to resolve. i hope the gift was enjoyed despite the crumpled edge to the box. Best wishes, Jude

Posted 3 years ago

“Bought as a gardening gift set with engraving on for a 50th Birthday present so not sure how good they work. But they arrived within 2 days with the engraving on and in a nice presentable box. All 3 tools were flick knives. Only time will tell if they last. Thank you.”

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Posted 3 years ago

“I bought 3 Opinel knives. They were very competitively priced and arrived in good time.”

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Posted 3 years ago

“Great products, very quickly delivered and the engraving was a nice touch. The corkscrew looks brilliant (it was a gift). My only comment was that the pewter wine coaster was surprisingly small. It does fit on a bottle but looks very slightly 'mean'”

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Posted 3 years ago

“Received as expected, very professional”

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Posted 3 years ago

“Lovely engraving, however packaging is ugly so will have to buy a separate box for the knife”

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Posted 3 years ago

“Thrilled with my Burgon & Ball products thank you! Great price and shipped to NZ in good time (despite pandemic delays!)”

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Posted 3 years ago

“Very pleased with the product and the delivery but I did struggle to persuade the web site to let me pay, !,”

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Posted 3 years ago

“Absolutely fantastic service. Thrilled with the personalised 2-bottle Wood Wine Gift Box I received. My friend loved it! Would definitely recommend and use again”

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Posted 3 years ago

“Excellent service and wonderful products of excellent quality.”

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Posted 3 years ago

“Excellent product. Beautiful inscribing.”

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Posted 3 years ago

“I ordered a Pocket Watch for a 60th Birthday present and was more than pleased with how lovely it was.. Ordering and delivery was easy and fast. I would use Farrar & Tanner again.”

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Posted 3 years ago

“My husband was very happy with the port and presentation box it came, thank you”

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Posted 3 years ago

“Excellent service, from beginning to end including very fast delivery. Product very high standard, a very nice gift for a special occasion.”

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Posted 3 years ago

“Very hapoy with our knife set and comnunication regarding order and delivery.”

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Posted 3 years ago

“Excellent products, with excellent customer service. I was contacted by phone in relation to engraving as there was an issue with the shape of the decanter. Resolved over the phone and the items arrived a day earlier than expected, well packaged and in time for the anniversary. Would recommend and use again”

Helpful Report

Posted 3 years ago

Farrar & Tanner is rated 4.8 based on 6,406 reviews