Farrar & Tanner Reviews

Name: Farrar & Tanner
Rating: 4.79

4.8 Rating 6,179 Reviews

95 %

of reviewers recommend Farrar & Tanner

4.8

Based on 6,179 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

Visit Website

Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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Farrar & Tanner 5 star review on 9th November 2024

465

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautifully crafted quality belt Great value, quick postage Very pleased”

Helpful Report

Posted 1 year ago

“An excellent set of knives in a wooden block that was engraved with our son's and daughter in law's names. Excellent packaging and delivered on time.”

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Posted 1 year ago

“Apart from arriving 6 days late my friend was delighted with the gift. Not your fault. Thanks”

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Posted 1 year ago

“The backgammon set met expectations and more. Thank you. Bunny”

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Posted 1 year ago

“I still haven’t received items”

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Posted 1 year ago

“Item arrived in good time and in good order. It was a present delivered to my work colleague’s address and was well received.”

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Posted 1 year ago

“Delighted with the product, also the excellent service. I would high recommend this company”

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Posted 1 year ago

“I came across Farrar & Tanner whilst searching for a new jewellery box and loved their items. I purchased a Mele & Co Katrina jewellery box for my newly decorated bedroom and it's perfect! Ordering was a simple procedure and delivery was prompt. Great service!”

Farrar & Tanner 5 star review on 27th December 2022

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Posted 1 year ago

“Very happy with the item, received promptly and well packaged.”

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Posted 1 year ago

“Very prompt delivery. High quality set of knives which my daughter was very pleased with. Would definitely use this company again.”

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Posted 1 year ago

“My wife was absolutely delighted with the chess set she received as a Christmas present.”

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Posted 1 year ago

“Reassuring parcel tracking provided. Parcel arrived as scheduled, wrapped securely and in excellent condition. Very satisfied by the quality of the cufflinks ordered. A quality gift, which was well received.”

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Posted 1 year ago

“The knife is a birthday gift so I don't know if it is fit for purpose yet, but it is beautiful to look at and arrived on time. It was reasonably priced.”

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Posted 1 year ago

“Thought it was lost in the post but I received the item today very nice gift for my wife lovely gloves and worth the wait 6”

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Posted 1 year ago

“Item ordered on 02/12/22 Been told dispatched x3 days later, but still not received?? Postal strikes maybe an issue, not entirely sure, what I do know is, it’s totally put me off purchasing on-line.”

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Posted 1 year ago

“Excellent product Could have done with a funnel to help fill it up !”

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Posted 1 year ago

“The presentation box that the item was in was damaged but because it was a Christmas gift I had no choice but to keep it. Product was fine but this was not a delivery issue more like someone being heavy handed when checking the item before dispatch. Bit disappointing.”

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Posted 1 year ago

Hi Julian, I'm so sorry to read this - I suspect that you might be correct and I am really sorry. We had additional staff in to cover the increase in orders over Christmas and whilst we try hard to make sure all our temporary staff take the same care with checking occasionally something slips through. I hope that despite the outer box the recipient is enjoying the gift and if you'd still like a replacement box, do contact us. Best wishes, Customer Service

Posted 1 year ago

“Brilliant knife set”

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Posted 1 year ago

“Very prompt, Quick delivery, goods of a high quality. Would use again.”

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Posted 1 year ago

“Paid extra for DPD delivery, took longer than expected and arrived too late to give as a gift. Unable to call as number not covered. Don’t think I’ll use this company again.”

Helpful Report

Posted 1 year ago

Hi Andrew, unfortunately DPD were overwhelmed with parcels at Christmas and therefore reduced their daily capacity for a few days and this in turn delayed the delivery - I've refunded your delivery cost. Best wishes, Jude

Posted 1 year ago

Farrar & Tanner is rated 4.8 based on 6,179 reviews